samuel lubega
Dubai
Summary
I am a results-driven security and safety professional with a proven track record of achieving targets in dynamic and complex business environments. With over 15 years of experience in the hospitality industry, I excel at leading, motivating, and building successful teams. My expertise extends to comprehensive knowledge of legal, regulatory, information security, compliance requirements, and general hotel operation.. I possess self-driven leadership skills and thrive in fast-paced work environments. My ability to manage operations within budgetary constraints demonstrates fiscal responsibility. Furthermore, I specialize in crisis, incident, and emergency management, providing expert guidance to executive leadership on safety, security and operations..
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Safety & Security Manager / Recreation Incharge
Mercure Hotel suits & apartments Barsha Heights
03.2021 - 10.2023
- In my current role, I oversee the health, safety, security, and recreation departments for a 1015 rooms property, with a primary focus on guest and staff well-being, theft prevention, and inventory management
- I've developed and implemented robust security and safety standards
- Additionally, I manage the day-to-day operations of the Sports & Recreations department, working with a team of 22 heartists to achieve high guest satisfaction, safety, security, and revenue targets
- I developed and implemented comprehensive safety, security, and emergency procedures that have reduced incident's response time by 30% and enhanced overall safety metrics by 20%
- I provide strong leadership to security, surveillance, and recreation teams, overseeing a staff of 50 and ensuring effective and efficient operations
- Under my leadership, team efficiency has improved by 25%
- I lead investigations, handle emergencies, and advise executive management during crisis situations and evacuations
- I have successfully managed over 15 critical incidents with minimal operational disruptions
- I maintain external relationships to ensure full legal and regulatory compliance, resulting in zero compliance issues and receiving commendations during annual audits
- I recruit teams and ensure thorough onboarding training as well as ongoing operational training
- We have achieved a 95% retention rate and enhanced staff competency through over 100 hours of training sessions annually
- I ensured regulatory compliance, receiving zero citations in audits and completing all corrective actions
- Introduced an external security Audit achieving a platinum property rating from safe Hotels
- I manage revenue and budgets, ensuring that all security and recreation operations are cost-effective and within financial plans
- I oversee an annual budget of AED 2 million, consistently achieving a 10% cost savings
- I monitor and enhance team performance in recreation areas such as squash, gym, and swimming pool, driving a 15% increase in membership and a 20% boost in client satisfaction over the past year
- My initiatives have increased revenue from these areas by 12%, contributing an additional AED150,000 annually
Safety and Security Manager
Kempinski Hotel Mall of the Emirates
03.2016 - 01.2021
- I directed daily security and loss prevention operations at a 5-star luxury hotel with 375 rooms and suites, connected to the world-class Mall of the Emirates, which features over 700 shops
- I ensured strict adherence to company policies, standing orders, departmental regulations, and statutory requirements
- I recommended process and condition improvements to guarantee a safe and healthy work environment for all employees while maintaining compliance with current and evolving laws and organizational safety standards
- I provided leadership to a 34 member security team, improving competency by 15% through targeted training initiatives with a 95% completion rate
- I implemented proactive security measures, resulting in a 20% reduction in incidents and a 25% improvement in response times
- Through rigorous risk assessment and mitigation efforts, I decreased security breaches by 30%, strengthening our security posture
- I established and managed a lost and found process, ensuring efficient retrieval and return of lost items, contributing to guest satisfaction and positive guests feedback
- I designed, trained and implemented a new a fire evacuation manual
- Conducted comprehensive drills with a 95% success rate, reducing downtime by 40% during crises
- I ensured regulatory compliance, receiving zero citations in audits and completing all corrective actions
- Introduced an external security Audit achieving a platinum property rating from UL
- I maintained strong stakeholder relationships, achieving a 90% satisfaction rating through effective communication and collaboration with both local authorities and mall management
Safety & Security Manager
Movenpick Hotel Jumeirah lakes towers
09.2013 - 03.2016
- Company Overview: Preopening
- As a key member of the pre-opening team, I played a pivotal role in establishing security, safety, and health operational standards for the hotel and residential areas
- I planned, designed, and oversaw construction activities for multiple projects, ensuring strict physical security measures for both new constructions and renovations
- This included installing advanced surveillance systems, access control mechanisms, and emergency response protocols
- I led investigations into workplace incidents, collaborating with HR to develop effective security solutions and risk mitigation strategies
- By analyzing incident reports and identifying root causes, I implemented corrective actions to reduce future occurrences
- I enforced disciplinary procedures in accordance with Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs) to enhance workplace safety
- Regular audits, compliance checks, and safety drills ensuring adherence to established security and safety protocols
- I developed and enforced health and safety standards across the property, ensuring compliance with local regulations and industry best practices
- Training staff on emergency response, first aid, and health and safety procedures fostering a culture of safety and preparedness
- I collaborated with various departments, including engineering, operations, and guest services, to create comprehensive security strategies tailored to the hotel and residential areas
- This integrated approach ensured all aspects of security were addressed
- Preopening
Senior Security Supervisor
Novotel & Ibis Hotels, Abu Dhabi Gate
08.2012 - 09.2013
- Company Overview: Pre-opening
- I had the privilege of being part of the pre-opening team of Novotel & Ibis-Abu Dhabi Gate, where I assumed team management responsibilities for five months before the Security Manager's arrival
- During this time, I collaborated with management to oversee the implementation of hotel operational and security standards, following the guidance of the Director of Engineering
- I supervised a team of security personnel, providing guidance, training, and support to ensure high standards of performance for both hotel wings
- I monitored daily security operations, overseeing access control, patrolling, surveillance, and incident response to maintain a safe environment
- I conducted routine inspections and audits of security equipment and systems, coordinating with maintenance teams to address any issues promptly
- I supported the implementation of disciplinary procedures, addressing violations promptly to maintain a secure and disciplined environment
- Pre-opening
Senior Security Supervisor
Pearl Hotel
09.2009 - 07.2012
- I monitored daily security operations, overseeing access control, patrolling, surveillance, and incident response to maintain a safe environment for guests across the resort and beach
- I conducted routine inspections and audits of security equipment and systems, ensuring they were in good working condition
- I coordinated with maintenance teams to address any issues promptly, ensuring no lapses in security coverage, especially in high-traffic beach areas
- I maintained effective communication with resort management and other departments, ensuring alignment on security and safety issues
- I provided regular updates and reports on security operations, incidents, and any areas of concern
- I managed lost and found procedures, ensuring efficient retrieval and return of lost items, contributing to guest satisfaction and positive feedback
Army Reserve Forces (PVT)
Uganda peoples Defence forces
10.2007 - 01.2009
- I underwent specialized military training and served as a cadet in the Presidential Special Reserved Forces
- Subsequently, I was assigned to the Entebbe airport where I became a part of the special intelligence ground squad for a duration of two years
- During this assignment, my responsibilities included controlling access to restricted areas, conducting security ID and boarding card checks, and performing physical searches in accordance with the stringent standards set by the Civil Aviation Authority (CAA)
Education
Degree - Industrial Art and Design
Kyambogo University
01.2005 - 01.2007
Certificate - Business administration
Makerere university business institute
01.2002 - 01.2004
Counter Terrorism Awareness
Metropolitan Police
Certified protection professional - undefined
ASIS
Training course for Security Managers - Security professionals
Dubai Police Academy
Advanced Fire Fighting & Prevention - undefined
Safea Fire safety Training Centre
Advanced Medic first Aid plus - CPR, AED and first Aid in Adults and Infants
MEDIC First Aid training institute
Radiation Safety in Security Screening
HOTZONE solutions
NEBOSH certificate - undefined
Santia Training services
Criminal investigation
Kyankwanzi police training institute
Kabamba
Uganda/Military Academy
Skills
Security Strategy Development
Operation management
Team Leadership
Crisis Management
Compliance and Risk Management
Security Training and Education
Access Control and Surveillance
Threat Assessment and Mitigation
Policy Development
Budget Management
Physical Security
Electronic Security Systems
Investigations and Incident Reporting
Vendor and Contract Management
Security Awareness and Training Programs
Collaboration and Communication
Emergency Response Planning
Strategic Planning
Cybersecurity Awareness
Affiliations
- APICS – Association for Supply Chain Management
- Project Management Institute
- Rotary International
- International Association of Administrative Professionals
Timeline
Safety & Security Manager / Recreation Incharge
Mercure Hotel suits & apartments Barsha Heights
03.2021 - 10.2023
Safety and Security Manager
Kempinski Hotel Mall of the Emirates
03.2016 - 01.2021
Safety & Security Manager
Movenpick Hotel Jumeirah lakes towers
09.2013 - 03.2016
Senior Security Supervisor
Novotel & Ibis Hotels, Abu Dhabi Gate
08.2012 - 09.2013
Senior Security Supervisor
Pearl Hotel
09.2009 - 07.2012
Army Reserve Forces (PVT)
Uganda peoples Defence forces
10.2007 - 01.2009
Degree - Industrial Art and Design
Kyambogo University
01.2005 - 01.2007
Certificate - Business administration
Makerere university business institute
01.2002 - 01.2004
Counter Terrorism Awareness
Metropolitan Police
Certified protection professional - undefined
ASIS
Training course for Security Managers - Security professionals
Dubai Police Academy
Advanced Fire Fighting & Prevention - undefined
Safea Fire safety Training Centre
Advanced Medic first Aid plus - CPR, AED and first Aid in Adults and Infants
MEDIC First Aid training institute
Radiation Safety in Security Screening
HOTZONE solutions
NEBOSH certificate - undefined
Santia Training services
Criminal investigation
Kyankwanzi police training institute
Kabamba
Uganda/Military Academy