FEDRICK MBAWEK
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Team Leader
Tr88house Restaurant and Entertainment
09.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Attractions Associate
Meraas Leisure and Entertainment
11.2019 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cultivated interpersonal skills by building positive relationships with others.
Theme Park Cast Member
Wire World Sport And Amusement Park
12.2018 - 10.2019
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Issued tickets to customers and collected payment and fees for desired services.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Customer Service Representative
Busy Bees Entertainment center
07.2017 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
ISO 45001:2018 - Principles of Occupational Health - Occupational Health And Safety
Alison
UK CDP Certified11.2022
Diploma In Health And Safety - Health And Safety
Alison
UK CDP Certified10.2022
No Degree -
Medic First International
Dubai10.2021
High School Diploma -
Goverment Bilingual High School
Yaoundé Cameroon06.2014
Skills
- Balance Accounts
- Park Regulations and Safety
- Public Health
- Preventive Measures
- Basic First Aid
- Emergency Preparedness
- Privacy and Confidentiality
- Protective Equipment Knowledge
- Hazard and Incident Management
- Injury Investigations
- Mentoring
- Business Operations
- Safety Inspections
- Assessments and Qualifications
- Fire and Safety Guidance
- Risk Identification
- Leadership Techniques
- Inspection Reviews
- Team Assessment
- SOP Adherence
- Account Management
- Output Improvements
- Overseeing Daily Activities
- Performance Evaluations
- Monthly Inventory
- Loss Prevention Strategies
- POS Transactions
- Safety
- Staff Training
- Collaborative Environments
- Verbal and Written Communication
- Facility Improvement
- Daily Workflow Improvement
- Conflict Resolution
- Cash Register Operations
- Work Planning and Prioritization
- Staff Management
- Orientating and Training
- Team Motivation
- Employee Performance Evaluations
- Maximizing Profitability
- Sales Reporting
- Staff Supervision
- Staff Training and Development
- Customer Relationship Management
- Negotiation and Conflict Resolution
- Operational Efficiency and Safety
- Money Handling
- Scheduling and Coordinating
Timeline
Team Leader
Tr88house Restaurant and Entertainment
09.2021 - Current
Senior Attractions Associate
Meraas Leisure and Entertainment
11.2019 - 09.2021
Theme Park Cast Member
Wire World Sport And Amusement Park
12.2018 - 10.2019
Customer Service Representative
Busy Bees Entertainment center
07.2017 - 11.2018
ISO 45001:2018 - Principles of Occupational Health - Occupational Health And Safety
Alison
Diploma In Health And Safety - Health And Safety
Alison
No Degree -
Medic First International
High School Diploma -
Goverment Bilingual High School
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