EGBE MANKA RITA
Supervisor
DUBAI
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Supervisor
LIFE STAGE CATERING
03.2022 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier Manager
BABYEATS RESTAUTANT
02.2020 - 03.2022
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Receptionist
Triton Medical Clinic
05.2015 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
BBA - Business Administration And Management
05.2016
Skills
- Priority Management
- Lean Methodology
- Heavy Duty Machinery
- Supervising Employees
- Staff Discipline
- Productivity Performance
- Leadership
- Workflow Monitoring
Languages
French
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Supervisor - LIFE STAGE CATERING
03.2022 - 08.2023
Cashier Manager - BABYEATS RESTAUTANT
02.2020 - 03.2022
Receptionist - Triton Medical Clinic
05.2015 - 04.2018
KWANTLEN POLYTECHNIC UNIVERSITY - BBA, Business Administration And Management
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