AYHAM OTRI
Muscat
Summary
Experienced Hospitality Professional with over 20 years of success in hotel management, food & beverage operations, and events management. Proven track record of driving revenue growth, elevating guest satisfaction, and leading high-performing teams. Adept in budgeting, strategic planning, staff development, and the execution of high-profile events. Fluent in English and Arabic. Holds a valid driving license.
Overview
21
21
years of professional experience
Work History
Food & Beverage Manager
Hotel Muscat Holiday
Muscat
02.2019 - 08.2025
- Increased F&B outlets revenue by 22% through strategic promotions and cost controls.
- Planned and executed the annual F&B budget and monthly financial forecasts.
- Oversaw operational controls, P&L reviews, guest satisfaction, and vendor management.
- Led key events, including Oman National Day 2019 (3,000+ pax) and the launch of a new Indian Bar in 2021.
- Improved guest ratings: TripAdvisor to 'Very Good'; Booking.com to 8.6.
F&B Operations Manager
Palma & AURA Hospitality Group
Doha
11.2017 - 01.2019
- Achieved over 25% revenue increase across luxury dining outlets.
- Led pre-opening projects for upcoming World Cup venues.
- Coordinated food festivals and developed Arabic/international menus with chefs.
- Enhanced brand image and customer satisfaction for high-end clientele.
- Recognised as 'Best Syrian Restaurant' in Doha for Damasca One (2018).
Food & Beverage Manager (Pre-Opening)
City Seasons Hotel
Muscat
04.2012 - 10.2017
- Led full F&B pre-opening and ongoing operations.
- Consistently achieved 15-25% annual growth in F&B revenues.
- Improved Booking.com guest rating from 7.3 to 9.5.
- Achieved ISO 22000 certification with F&B team.
- Hotel awarded 'Best Hotel of the Year' three consecutive years (2014-2016).
Assistant Food & Beverage Manager
Hilton Hotel
01.2009 - 03.2012
- Supported full F&B operations, budgeting, and vendor liaison.
- Acted as F&B Manager during absences.
- 'Train the Trainer' Certification - Hilton Hotels (2011).
- Contributed to 'Best Hotel of the Year' award (2011).
Assistant Food & Beverage Manager
Millennium Hotel
01.2007 - 01.2009
- Supervised daily F&B operations.
- Managed cost control, team scheduling, and procurement.
- Organised International Jockey Competition in Sharjah (2,000 pax).
Restaurant Manager
Madinat Jumeirah
Dubai
12.2004 - 12.2006
- Managed both FOH and BOH restaurant operations.
- Supervised staff shifts, performance reviews, and vendor selection.
- Ensured sanitation standards and minimised operational waste.
Education
Diploma -
Hotel & Hospitality Management
Skills
- F&B Operations Management
- Event Planning & Banqueting
- Budgeting & Forecasting
- Team Leadership & Training
- Guest Satisfaction
- Menu Engineering & Promotions
- HACCP Compliance
- Vendor Negotiation
- Project Management
- Communication & Time Management
- Microsoft Office
- POS
- Social Media
Visa Status - Valid
- UAE
- OMAN
Phone
+971 5090 69915, +968 9069 6151
Specialized Venue Experience
International Buffets, Arabic, Syrian, Lebanese, Indian, Iranian, GCC Cuisine, Healthy Menus, Arabic Night Club, Sports Bar, Indian Bar, Churchill's Pub, VIP Lounges, Corporate Events, Weddings, Ramadan Tents, Outdoor Catering (up to 2,000+ pax)
Personal Information
Driving License: Available
Timeline
Food & Beverage Manager
Hotel Muscat Holiday
02.2019 - 08.2025
F&B Operations Manager
Palma & AURA Hospitality Group
11.2017 - 01.2019
Food & Beverage Manager (Pre-Opening)
City Seasons Hotel
04.2012 - 10.2017
Assistant Food & Beverage Manager
Hilton Hotel
01.2009 - 03.2012
Assistant Food & Beverage Manager
Millennium Hotel
01.2007 - 01.2009
Restaurant Manager
Madinat Jumeirah
12.2004 - 12.2006
Diploma -
Hotel & Hospitality Management