Summary
Overview
Work History
Education
Skills
Timeline
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Asma Muhammad Malook

Asma Muhammad Malook

Summary

Experienced Passenger Services Agent with extensive expertise in customer service and passenger management, successfully enhancing customer satisfaction and ensuring on-time flight departures. Courteous Passenger Service Agent boasting 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Overview

4
4
years of professional experience

Work History

Passenger Services Agent

Sharjah International Airport
05.2023 - Current
  • Provide exceptional customer service by issuing boarding passes, baggage tags, and allocating appropriate seating arrangements
  • Thoroughly verify and validate passengers' travel documents, including passports, visas, and medical certificates
  • Offer dedicated assistance to passengers with special needs, such as UNMR, WCHR, VIP, CIP, and visually impaired individuals
  • Escort and facilitate the boarding process for passengers, ensuring a smooth transition from the terminal to the aircraft
  • Collaborate effectively with team members to ensure efficient and organized passenger check-in procedures
  • Demonstrate excellent problem-solving skills by handling customer inquiries, resolving issues, and maintaining a positive experience for all travelers
  • Proactively assist passengers with any queries, providing information about flight schedules, gate changes, and other relevant details
  • Ensure efficient and timely dispatching of flights to maintain on-time departures.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

PA (Passenger Attendant)

Sharjah International Airport
11.2021 - 05.2023
  • Guiding arriving and departing passengers to respective areas such as arrival hall, transfer area, etc
  • Handling baggage claims (lost and found)
  • Brief passengers about luggage restrictions.
  • Greeted passengers and assisted with their inquiries.

Credit Card Processor

Tanfeeth - Partner with Emirates NBD Group
02.2021 - 11.2021
  • Managing receipt and timely response to approvals and notifications
  • Use data entry software or tools to input text-based and numerical information
  • Ensure accuracy and completeness of the entered data
  • Follow established guidelines for data entry to maintain consistency
  • Double-check entries for errors before finalizing
  • Compiling and Verifying Information such as, collect source documents containing the necessary data, verify the accuracy of the information against the source documents
  • Reviewing process to identify deficiencies or errors in the data and identified issues promptly.

Education

Passenger Ground Service Internship Program - Iata

Blue Ocean
01.2021

Bachelors in Business Administration - Commerce

American Liberty University
01.2014

O' levels - Commerce

Al Sadiq Islamic English School
Dubai
01.2011

Skills

I have demonstrated leadership and problem-solving skills during my tenure at Sharjah International Airport by efficiently managing passenger check-in procedures and effectively resolving customer inquiries and issues to ensure a positive travel experience

Timeline

Passenger Services Agent

Sharjah International Airport
05.2023 - Current

PA (Passenger Attendant)

Sharjah International Airport
11.2021 - 05.2023

Credit Card Processor

Tanfeeth - Partner with Emirates NBD Group
02.2021 - 11.2021

Passenger Ground Service Internship Program - Iata

Blue Ocean

Bachelors in Business Administration - Commerce

American Liberty University

O' levels - Commerce

Al Sadiq Islamic English School

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Asma Muhammad Malook