KRISHNENDU UU
Sharjah
Summary
MCA graduate with strong administrative, coordination, and documentation skills, experienced in managing day-to-day office operations, data entry, scheduling, and record management. Proficient in MS Office, advanced Excel functions, and digital documentation, with certified Power BI skills (PL-900 & PL-300) for creating reports, dashboards, and basic data analysis. Known for accuracy, professionalism, and the ability to learn new systems quickly while supporting teams efficiently in fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Reliance jio
10.2023 - 01.2025
- Analyzed customer interaction data to identify common issues and improve service delivery
- Utilized CRM systems to track and resolve 50+ customer queries daily, maintaining detailed service records
- Collaborated with technical teams to escalate and resolve complex network and service issues
DRA
Bank of Baroda
02.2023 - 08.2023
- Analyzed financial data patterns to optimize debt recovery strategies and reporting
- Collaborated with IT teams on data requirements for recovery analytics systems
- Maintained detailed records of customer accounts and payment histories in database systems
Digital Interaction Advisor
24/7ai
09.2022 - 01.2023
- Communicated daily with international clients across multiple regions, ensuring smooth and professional interactions.
- Handled sales conversations, explained product/service details, and guided customers through the purchase process.
- Managed customer queries through chat/voice, delivering fast and accurate resolutions.
- Maintained data accuracy by updating client information and documenting interactions.
- Collaborated with team members to meet sales targets and performance KPIs.
- Provided a high-quality customer experience by maintaining empathy, clarity, and timely follow-ups.
- Adapted communication style based on cultural and regional differences to improve client satisfaction.
Education
MCA -
SNGIST Group of Institutions, KTU University
01.2022
Higher Secondary - Biomaths
HSS Panangadschool
01.2017
Kerala State Public Examination (SSLC) -
HSS Panangad
01.2015
Skills
- Microsoft Power BI
- Data Modeling
- DAX
- Power Query
- Report Building
- Power Platform Fundamentals
- Power Apps
- Power Automate
- Microsoft Office Suite
- Advanced Excel
- Word
- PowerPoint
- Outlook
- SQL
- Basic querying
- Excel Skills
- VLOOKUP
- XLOOKUP
- Pivot Tables
- Charts
- Data Cleaning
- CRM Applications
- Ticketing Tools
- Data Visualization
- Dashboard Creation
- Basic Python for Data Analysis
- Document Management
- Filing
- Scheduling
- Calendar Coordination
- Email Handling
- Communication Handling
- Attendance Maintenance
- Record Maintenance
- Preparing Reports
- Memos
- Presentations
- Office Coordination
- Front Desk Operations
- Recruitment support
- Candidate coordination
Certification
- PL-900: Microsoft Power Platform Fundamentals
- PL-300: Microsoft Power BI Data Analyst Associate
Languages
English
Malayalam
Tamil
Disclaimer
I confirm that the information provided in this resume is accurate and complete to the best of my knowledge. I am fully accountable for the details shared here.
Timeline
Customer Care Executive
Reliance jio
10.2023 - 01.2025
DRA
Bank of Baroda
02.2023 - 08.2023
Digital Interaction Advisor
24/7ai
09.2022 - 01.2023
Higher Secondary - Biomaths
HSS Panangadschool
Kerala State Public Examination (SSLC) -
HSS Panangad
MCA -
SNGIST Group of Institutions, KTU University