Jestin James
Sharjah
Summary
Experienced MIS Coordinator and Data Analytics Professional with expertise in data analysis, business intelligence, and performance metrics. Skilled in Microsoft Excel (Advanced), Google Sheets, CRM systems, and reporting. Adept at campaign coordination, KPI tracking, and operational efficiency. Certified in Lean Six Sigma AI Yellow Belt. Proficient in English, Malayalam, Hindi, and Tamil.
Overview
9
9
years of professional experience
Work History
Assistant Manager
PPS Motors Pvt. Ltd
07.2023 - Current
- Delivered data-driven insights and customized sales/service reports to the CEO and leadership team, enabling strategic business decisions and operational improvements
- Managed monthly incentive calculations for sales and after-sales teams, developed ETBR statements for performance tracking, and streamlined fuel management processes, achieving a 32% cost reduction
- Consistently provided actionable insights to enhance business strategy, profitability, and operational efficiency.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Regional Service Coordinator
TVS Mobility Pvt. Ltd
07.2019 - 07.2023
- Developed and implemented Excel-based performance tracking tools to optimize branch operations and monitor monthly sales and service targets aligned with KPIs
- Coordinated and executed marketing campaigns across 14 regional branches, enhancing customer engagement and retention through targeted service package enrollments
- Led cross-functional teams in sales, marketing, and service to drive operational efficiency and achieve organizational goals.
- Implemented new training programs for service staff, resulting in improved skills and knowledge.
Service Advisor
TVS Mobility Pvt. Ltd
01.2019 - 07.2019
- Managed and optimized billing processes for heavy vehicles, ensuring accuracy and efficiency in operations
- Streamlined workshop processes to reduce turnaround time and enhance service delivery
- Addressed customer inquiries, provided technical support, and maintained service quality standards, significantly improving customer satisfaction.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Spare Parts Manager
TVS Mobility Pvt. Ltd
05.2016 - 10.2018
- Managed and optimized inventory levels to maintain a 45-day working stock, ensuring consistent product availability
- Implemented efficient supply chain strategies to reduce holding costs and improve operational efficiency
- Developed and analyzed inventory turnover and sales trend reports to support data-driven decision-making.
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
- Analyzed usage patterns to forecast future demand accurately, allowing for more strategic purchasing decisions and reduced costs.
Education
B.Tech - Mechanical Engineering
Saintgits College of Engineering
Kottayam, Kerala05.2015
Skills
- Data Analysis & Reporting
- Business Intelligence & MIS
- Process Optimization
- Inventory & Supply Chain Management
- Financial & Incentive Management
- Team Leadership
- Marketing Campaign Management
- Customer Engagement
- Customer Support
- Sales Performance Tracking
- Communication
- Problem Solving
Timeline
Assistant Manager
PPS Motors Pvt. Ltd
07.2023 - Current
Regional Service Coordinator
TVS Mobility Pvt. Ltd
07.2019 - 07.2023
Service Advisor
TVS Mobility Pvt. Ltd
01.2019 - 07.2019
Spare Parts Manager
TVS Mobility Pvt. Ltd
05.2016 - 10.2018
B.Tech - Mechanical Engineering
Saintgits College of Engineering
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