Yasmine CHAHAT
Sales Assistant
Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess and Waitress
Gashisha
06.2023 - Current
- Warmly greet guests as they enter the establishment.
- Improved guest comfort and satisfaction through personalized service and support.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Coordinate with servers and kitchen staff to ensure smooth service flow.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Accommodated special seating requests for guests to enhance satisfaction.
- Promoted business loyalty by fostering positive customer relationships.
- Manage reservations and seating arrangements efficiently.
- Handle payment transactions, including processing credit card payments and providing change
- Upsell menu items and promote special offers to enhance guest experience.
Concierge
Majestic Hotel
09.2021 - 02.2023
- Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns promptly and courteously..
- Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
- Facilitated and coordinated transportation services for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained high level of professionalism and discretion when dealing with guests.
Hostess
Restaurant Le Pêcheur
03.2018 - 07.2021
- Manage the restaurant's waiting list during peak hours, accurately estimating wait times and effectively communicating with guests.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Assist in coordinating reservations and seating arrangements to optimize table turnover.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Answer phone calls and inquiries regarding reservations, menu options, and restaurant policies.
Education
Certificate in Informatics And Secretarial -
Vocational Training Institute
Annaba,Algeria 04.2001 -
High School Diploma -
Ibn Khaldun
Annaba, Algeria 04.2001 -
Skills
Table setting knowledge
undefinedTimeline
Hostess and Waitress
Gashisha
06.2023 - Current
Concierge
Majestic Hotel
09.2021 - 02.2023
Hostess
Restaurant Le Pêcheur
03.2018 - 07.2021
Certificate in Informatics And Secretarial -
Vocational Training Institute
04.2001 -
High School Diploma -
Ibn Khaldun
04.2001 -
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