Yasmine CHAHAT
Sales Assistant
Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess and Waitress
Gashisha
06.2023 - Current
- Warmly greet guests as they enter the establishment.
- Improved guest comfort and satisfaction through personalized service and support.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Coordinate with servers and kitchen staff to ensure smooth service flow.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Accommodated special seating requests for guests to enhance satisfaction.
- Promoted business loyalty by fostering positive customer relationships.
- Manage reservations and seating arrangements efficiently.
- Handle payment transactions, including processing credit card payments and providing change
- Upsell menu items and promote special offers to enhance guest experience.
Concierge
Majestic Hotel
09.2021 - 02.2023
- Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns promptly and courteously..
- Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
- Facilitated and coordinated transportation services for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained high level of professionalism and discretion when dealing with guests.
Hostess
Restaurant Le Pêcheur
03.2018 - 07.2021
- Manage the restaurant's waiting list during peak hours, accurately estimating wait times and effectively communicating with guests.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Assist in coordinating reservations and seating arrangements to optimize table turnover.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Answer phone calls and inquiries regarding reservations, menu options, and restaurant policies.
Education
Certificate in Informatics And Secretarial -
Vocational Training Institute
Annaba,Algeria 04.2001 -
High School Diploma -
Ibn Khaldun
Annaba, Algeria 04.2001 -
Skills
Table setting knowledge
Continuous Improvement
Food inspection
Sales floor organization
Customer Service
Store Policies and Procedures
Excellent Communication
Merchandise Rentals
Teamwork and Collaboration
Product Recommendations
Flexible and Adaptable
Timeline
Hostess and Waitress
Gashisha
06.2023 - Current
Concierge
Majestic Hotel
09.2021 - 02.2023
Hostess
Restaurant Le Pêcheur
03.2018 - 07.2021
Certificate in Informatics And Secretarial -
Vocational Training Institute
04.2001 -
High School Diploma -
Ibn Khaldun
04.2001 -