Murlidhar Kotian
Abu Dhabi
Summary
Strategic planner and operational leader with a strong background in improving performance, productivity, efficiency, and profitability of departmental and organisational operations. Practised in providing assorted teams with support and resources to succeed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
ADNH Catering LLC
10.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and client to keep everyone on same page and working toward established business goals.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Enhanced patient satisfaction by building trusting relationships and addressing individual needs.
- Enhanced client satisfaction through consistent communication and proactive issue resolution.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
CAFE SUPERVISOR
London Dairy
05.2017 - 09.2018
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
MULTI UNIT MANAGER
Wok in the box (Aryan Foods & Confectionaries Pvt.Ltd)
04.2012 - 04.2016
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
ASST RESTAURANT MANAGER
McDonald's (Hardcastle Restaurant)
07.2008 - 06.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
BARISTA
Cafe Coffee Day
11.2006 - 03.2008
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Commerce Accounts -
Mumbai University
India04.2005
Skills
- Personable
- Relationship building
- Operational support
- Multi-site operations
- High-pressure environments
- Cost reduction and containment
- Inventory control
- Time management
Certification
- Highfield Level 3 Award in Food Safety in Catering
- Person in Charge Level 3
Languages
English
Fluent
Hindi
Fluent
Arabic
Beginner
Affiliations
- Cricket
Timeline
Project Manager
ADNH Catering LLC
10.2018 - Current
CAFE SUPERVISOR
London Dairy
05.2017 - 09.2018
MULTI UNIT MANAGER
Wok in the box (Aryan Foods & Confectionaries Pvt.Ltd)
04.2012 - 04.2016
ASST RESTAURANT MANAGER
McDonald's (Hardcastle Restaurant)
07.2008 - 06.2012
BARISTA
Cafe Coffee Day
11.2006 - 03.2008
Bachelor of Commerce Accounts -
Mumbai University
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