JAY LORD MARIANO GARCIA
Abu Dhabi,Abu Dhabi
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Administration/Preparation Officer
Al Manara Pharmacy
Abu dhabi, Abu dhabi
11.2019 - 11.2021
- Manage phone calls and correspondence (e-mail, letters & etc.)
- Track stocks of office supplies and place orders when necessary
- Assist colleagues whenever necessary
- Responsible for invoicing/scanning using Pharmacy Plus
- Checking of unsaved invoices thru Pharmacy Pro
- Preparing items/medicines based on the branch's order
- Answering calls from the branches if any delivery discrepancies occurred
- Handling adjustment reports for the excess/shortage items of the branches.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Citiphone Officer
Citibank N.A
09.2018 - 03.2019
- Answer inbound calls and make outbound calls and provide consistently high quality customer service in each call
- Handle all calls/contacts according to company training and standards
- Identify customer needs and respond accordingly
- Use effective sales and soft-skill communication techniques to qualify prospective clients, present solutions and to convince clients.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Administrative Assistant/Authorized Representative
S2A Enterprise
10.2016 - 10.2018
- Processing and filing of documents to the Bureau of Customs for the incoming shipments abroad
- Responsible for submitting documents for approval to the Department of Trade and Industry for the ICC stickers of the shipments
- Answering phones, taking memos and maintaining files
- Handling cash deposits/withdrawals if needed for necessary transactions of the company.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
Bachelor of Science - Accountancy
Saint Ferdinand College, Cauayan City National High School
Philippines 04.2011 - 03.2016
No Degree -
San Fermin Elementary School
Philippines 03.2000 - 03.2007
High School Diploma -
Cauayan City National High School
Philippines 06.2007 - 03.2011
Skills
Customer Service
Attention to Detail
Computer Skills
Multitasking Abilities
Excellent Communication
Self-Motivated
Dependable and Responsible
Time Management
Analytical and Critical Thinking
Money handling
Written and verbal communication
Customer assistance
Drawer management
Reports and documents
Currency counting
Cash Handling
Inventory management
Timeline
Administration/Preparation Officer
Al Manara Pharmacy
11.2019 - 11.2021
Citiphone Officer
Citibank N.A
09.2018 - 03.2019
Administrative Assistant/Authorized Representative
S2A Enterprise
10.2016 - 10.2018
Bachelor of Science - Accountancy
Saint Ferdinand College, Cauayan City National High School
04.2011 - 03.2016
High School Diploma -
Cauayan City National High School
06.2007 - 03.2011
No Degree -
San Fermin Elementary School
03.2000 - 03.2007