JAY LORD MARIANO GARCIA
Abu Dhabi,Abu Dhabi
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Administration/Preparation Officer
Al Manara Pharmacy
Abu dhabi, Abu dhabi
11.2019 - 11.2021
- Manage phone calls and correspondence (e-mail, letters & etc.)
- Track stocks of office supplies and place orders when necessary
- Assist colleagues whenever necessary
- Responsible for invoicing/scanning using Pharmacy Plus
- Checking of unsaved invoices thru Pharmacy Pro
- Preparing items/medicines based on the branch's order
- Answering calls from the branches if any delivery discrepancies occurred
- Handling adjustment reports for the excess/shortage items of the branches.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Citiphone Officer
Citibank N.A
09.2018 - 03.2019
- Answer inbound calls and make outbound calls and provide consistently high quality customer service in each call
- Handle all calls/contacts according to company training and standards
- Identify customer needs and respond accordingly
- Use effective sales and soft-skill communication techniques to qualify prospective clients, present solutions and to convince clients.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Administrative Assistant/Authorized Representative
S2A Enterprise
10.2016 - 10.2018
- Processing and filing of documents to the Bureau of Customs for the incoming shipments abroad
- Responsible for submitting documents for approval to the Department of Trade and Industry for the ICC stickers of the shipments
- Answering phones, taking memos and maintaining files
- Handling cash deposits/withdrawals if needed for necessary transactions of the company.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
Bachelor of Science - Accountancy
Saint Ferdinand College, Cauayan City National High School
Philippines 04.2011 - 03.2016
No Degree -
San Fermin Elementary School
Philippines 03.2000 - 03.2007
High School Diploma -
Cauayan City National High School
Philippines 06.2007 - 03.2011
Skills
Customer Service
Timeline
Administration/Preparation Officer
Al Manara Pharmacy
11.2019 - 11.2021
Citiphone Officer
Citibank N.A
09.2018 - 03.2019
Administrative Assistant/Authorized Representative
S2A Enterprise
10.2016 - 10.2018
Bachelor of Science - Accountancy
Saint Ferdinand College, Cauayan City National High School
04.2011 - 03.2016
High School Diploma -
Cauayan City National High School
06.2007 - 03.2011
No Degree -
San Fermin Elementary School
03.2000 - 03.2007
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