Omar Mansour
Ajman,United Arab Emirates
Summary
Friendly Customer Care Representative with knack for resolving issues and enhancing customer satisfaction. Boosted customer retention rates by implementing personalised service techniques and streamlined communication processes. Known for empathetic listening and quick problem-solving, fostering positive client relationships and team collaboration.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Customer care executive
sharaf dg
Ajman, UAE
07.2024 - Current
- Complied diligently with data privacy rules, safeguarded confidential client information.
- Devised workflow improvements for quicker response times.
- Boosted company image through efficient problem resolution.
- Facilitated positive consumer experience through active listening and empathy.
Customer care representative
saudi germany hospital
Cairo, Egypt
08.2019 - 05.2024
- Promoted hospitality culture for improved customer satisfaction.
- Assisted guests to enhance overall hospitality experience.
- Invited guest speakers from the hospitality industry to share their experiences with students.
- Ensured adherence to licensing laws, fire regulations and other statutory regulations applicable in the hospitality industry.
Customer service executive
orange
Cairo, Egypt
06.2016 - 07.2019
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Developed strong product knowledge, customers appreciated the extra information.
Customer service representative
ecco outsourcing
cairo, Egypt
03.2014 - 05.2016
- Enhanced communication channels through regular updates on company policies and promotions.
- Provided top-notch support for increased customer satisfaction.
- Successfully delivered on tasks within tight deadlines.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Education
bachelor of Tourism and Hotels - tour guide
Al Alson Higher Institute
Egypt 10.2013 - 05.2016
Additional Information
I will be happy to discuss my resume in more detail at an interview.
Languages
Arabic
English
Personal Information
Timeline
Customer care executive
sharaf dg
07.2024 - Current
Customer care representative
saudi germany hospital
08.2019 - 05.2024
Customer service executive
orange
06.2016 - 07.2019
Customer service representative
ecco outsourcing
03.2014 - 05.2016
bachelor of Tourism and Hotels - tour guide
Al Alson Higher Institute
10.2013 - 05.2016
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