Summary
Overview
Work history
Education
Additional Information
Languages
Personal Information
Timeline
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Omar Mansour

Ajman,United Arab Emirates

Summary

Friendly Customer Care Representative with knack for resolving issues and enhancing customer satisfaction. Boosted customer retention rates by implementing personalised service techniques and streamlined communication processes. Known for empathetic listening and quick problem-solving, fostering positive client relationships and team collaboration.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Customer care executive

sharaf dg
Ajman, UAE
07.2024 - Current
  • Complied diligently with data privacy rules, safeguarded confidential client information.
  • Devised workflow improvements for quicker response times.
  • Boosted company image through efficient problem resolution.
  • Facilitated positive consumer experience through active listening and empathy.

Customer care representative

saudi germany hospital
Cairo, Egypt
08.2019 - 05.2024
  • Promoted hospitality culture for improved customer satisfaction.
  • Assisted guests to enhance overall hospitality experience.
  • Invited guest speakers from the hospitality industry to share their experiences with students.
  • Ensured adherence to licensing laws, fire regulations and other statutory regulations applicable in the hospitality industry.

Customer service executive

orange
Cairo, Egypt
06.2016 - 07.2019
  • Utilised CRM software proficiently, streamlining the complaint handling process.
  • Built lasting relationships with regular customers, fostering brand loyalty.
  • Maintained a clean and organised workspace, contributing to an effective work environment.
  • Provided accurate information to customers, which resulted in fewer returned orders.
  • Developed strong product knowledge, customers appreciated the extra information.

Customer service representative

ecco outsourcing
cairo, Egypt
03.2014 - 05.2016
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Provided top-notch support for increased customer satisfaction.
  • Successfully delivered on tasks within tight deadlines.
  • Offered technical support, leading to enhanced user experience.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.

Education

bachelor of Tourism and Hotels - tour guide

Al Alson Higher Institute
Egypt
10.2013 - 05.2016

Additional Information

I will be happy to discuss my resume in more detail at an interview.

Languages

Arabic
English

Personal Information

Timeline

Customer care executive

sharaf dg
07.2024 - Current

Customer care representative

saudi germany hospital
08.2019 - 05.2024

Customer service executive

orange
06.2016 - 07.2019

Customer service representative

ecco outsourcing
03.2014 - 05.2016

bachelor of Tourism and Hotels - tour guide

Al Alson Higher Institute
10.2013 - 05.2016

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Omar Mansour