Abdulmajid Ntawukuriryayo
General Operator
Ras Al-Khaimah,RK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
General Operator
Powerbar gulf llc
Ras Al Khaimah, Ras Al Khaimah
06.2018 - Current
- Fed raw materials into machines.
- Set up machines to start production cycles and controlled machine settings.
- Inspected machine parts with measuring tools.
- Kept accurate records of defective units or products.
- Inspected finished products for quality and adherence to customer specifications.
- Monitored employee actions for adherence to safety procedures.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Performed general equipment maintenance and repair to minimize downtime.
Volunteer
Dubai Expo 2020
Dubai, Dubai
10.2021 - 03.2022
- Maintained clean, neat and operational facilities to serve program needs.
- Provided immediate responses to questions from volunteers.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Used strong interpersonal communication skills to convey information to others.
Production Supervisor
Bhavesh Overseas ltd Rwanda
Kigali, Rwanda
02.2015 - 03.2017
- Utilized lean practices to balance workflow and alleviate redundancy.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
- Established clear priorities and production quality standards.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Evaluated incoming materials for quality and amounts ordered.
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
Business Owner
Self employed
Kigali, Rwanda
01.2014 - 11.2014
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided outstanding coaching to employees to boost productivity.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Input income and expense details into database to track business finances and address variances.
- Trained and motivated employees to perform daily business functions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Voluntary Worker
Rwanda Red Cross
Kigali, Rwanda
03.2010 - 12.2012
- Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
- Encouraged donations by supporting community fundraising events and campaigns.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
Education
High School Diploma -
Lycee De Kigali
Kigali, Rwanda 01.2009 - 11.2012
No Degree - PH555x
Harvardx
Cambridge 01.2020 - 06.2020
Skills
Critical Thinking
Self-Motivated
Interpersonal Communication
Decision Making
Attention to Detail
Organization and Time Management
Problem-Solving
Teamwork and Collaboration
Complaint resolution
Material loading and unloading
Worksite safety
Cultural Awareness
Relationship building
Client relations strength
Interdisciplinary collaboration
Multitasking Abilities
Daily workflow improvement
Client Service
declaration
I hereby inform that the above statements are true to the best of my knowledge and belief. I request you to give me an opportunity to serve under your esteemed organization. If I am selected, I assure you that I will discharge my duties to the entire satisfaction of my superiors.
Timeline
Volunteer
Dubai Expo 2020
10.2021 - 03.2022
No Degree - PH555x
Harvardx
01.2020 - 06.2020
General Operator
Powerbar gulf llc
06.2018 - Current
Production Supervisor
Bhavesh Overseas ltd Rwanda
02.2015 - 03.2017
Business Owner
Self employed
01.2014 - 11.2014
Voluntary Worker
Rwanda Red Cross
03.2010 - 12.2012
High School Diploma -
Lycee De Kigali
01.2009 - 11.2012