FIEL AUSTRIA

Awarded by EXPO 2020 DUBAI as HERO OF THE MONTH

Special Task: Keeping the exhibition and other explainers in supervision in the absence of supervisor.

• Engage actively with EXPO 2020 Dubai visitors in making sure they are inspired by their experience
• Telling animated stories with pride about architectures, exhibits and themes to diverse visitors
• Monitoring crowd flows and Provide directional assistance to facilities
• Ensuring safety compliance and emergency incident procedures

Awarded as the TOP 1 UPSELLER OF THE MONTH

Special Task: Implementing service tactics to generate increase in Hotel Guest Satisfaction Survey results by maintaining 100% in IHG Heartbeat especially for "InterContinental Elite up to Royal Ambassador Member" and a 100% increase in "Arrival Experience" over a year

• Increasing revenue for the hotel through upsell incentives during check in and exceeded our projected goal

• Responding to billing concerns by departed guests, investigated claims, and made adjustments as necessary • Assisting Front Desk Manager with overall operations of Front Desk, and assumes responsibility for

completion of shift work up to IHG Brand standards

Special Task: Working as a part of Training & Development team in terms of planning and delivery to all employees

• Keeping the facility in supervision in the absence of managers
• Maintaining the facility and ensuring that the resources are used efficiently
• Overseeing all payment, tracking procedures and reservations for the whole facility
• Encouraging all members to join all classes, activities and services that are offered within the facility

Understanding of client company’s industry, needs and their work culture and environment by ensuring 100% percent delivery of candidates within service level agreement and Equipped to engage with stakeholders

• Visiting clients to build and develop relationships
• Identifying and approaching suitable candidates who may already be in work; using candidate
  databases to match the right person to the client's vacancy
• Managing candidates’ expectations during pre – initial interview, Process and company orientation of newly hired

• Screening and Conducting initial interview for candidates (Mobilization / Transition, Workforce, Operations consulting and Business Excellence/Process improvement professionals) across the workforce for center functions and executive tower under Accenture Operations
• Scheduling candidates for skills, closing, and performance

• Printing boarding passes and tagging luggage labels
• Taking care of passengers with special needs

• Food and Beverage Host
• Front Office
• Recreation Officer