Misgan Belay

Provide comprehensive IT support services to ensure smooth operations.

Troubleshoot and resolve technical issues promptly to minimize downtime.Collaborate with cross-functional teams to implement IT solutions tailored to business needs.

Microsoft admin experience including SharePoint Online, Exchange, and Office 365 dashboards to manage various client email environments.

Manage user account creation and Azure Active Directory (AD) Management. Diagnose and resolve domain setup issues, including MX records and linking to Office 365.

Configure Intune and Mobile Device Management (MDM).

Setup and manage VPNs and implement Conditional Access on firewalls.

Perform Windows Server Administration tasks including: Configuration and monitoring of server services such as DNS, DHCP, Hyper-V, and Windows Backup.Server virtualization using Hyper-V, VM Ware, and VirtualBox.Setup and management of Network Attached Storage (NAS) systems including Synology NAS.

Configure and manage backup solutions including Veeam, and backup exec and commvault backup.

Experience with IP Telephony systems (e.g., Avaya), and CCTV .

ServiceNow ticketing and ManageEngine ServiceDesk Plus tool.

Provide clear and concise instructions to users via phone, email, or remote support .

Office365:Email configuration, mailbox access, OneDrive storage concerns, Teams collaboration problems, SharePoint access management.

Leverage ADManager Plus for Active Directory management, user provisioning, and password resets.

Use ServiceDesk Plus for efficient ticket management, prioritization, and reporting.

Deploy Endpoint Central for device management, asset tracking, and security patching.

Manage user accounts and permissions within Office 365:

Create, disable, and manage user accounts based on department and access needs.

Assign or revoke licenses for specific Office 365 applications.

Configure mailbox settings and data retention policies.

• Supported IT operations for a luxury hotel, ensuring seamless guest experiences.
• Managed IT systems and networks to maintain high performance and security standards.
• Implemented technology upgrades and enhancements to improve efficiency and guest satisfaction.
• Ensured seamless operation of critical hospitality systems across multiple hotels, including PMS, POS, guest Wi-Fi, HR system, finance and accounting(SUN system), PBX System , Door Lock System, CCTV, Printing and other guest-facing applications.
• Managed and integrated technology solutions with various departments like Front Office, Housekeeping, F&B, and Marketing.
• Provided technical support and training to hotel staff on various IT systems and processes.

• Assisted in managing IT department, overseeing daily operations and staff.
• Provided technical support to hotel staff and guests, resolving issues promptly.
• Contributed to implementation of IT projects and initiatives to meet organizational goals.
• Defined and implemented disaster recovery plans to minimize downtime and data loss in case of emergencies.
• Ensured seamless operation of critical hospitality systems across multiple
Hotels,els, including PMS, POS, guest Wi-Fi, HR system, finance andAccounting(SUN(SUN system), PBX System , Door Lock System, CCTV, Printing and other guest-facing applications.
• Managed and integrated technology solutions with various departments like Front Office, Housekeeping, F&B, and Marketing.
• Provided technical support and training to hotel staff on various IT systems and processes.

Managed IT infrastructure and systems for a boutique hotel, ensuring reliability and security.

Led a team of IT professionals to deliver effective technical support and solutions.

Developed and implemented IT policies and procedures to streamline operations.

Collaborate with architects and contractors to design IT infrastructure layout for hotel, including network cabling, server rooms, and equipment placement.

Ensure that infrastructure design meets hotel's operational needs, scalability requirements, and industry standards for security and reliability.

Oversee installation and setup of networking equipment, servers, workstations, and other IT hardware components.

Ensure compliance with industry regulations and standards, such as Payment Card Industry Data Security Standard (PCI DSS) and General Data Protection Regulation (GDPR), regarding data privacy and security.

Identify and procure IT systems and software required for hotel operations, such as Property Management System (PMS), Point of Sale (POS), Guest Wi-Fi, CCTV, PBX System, Door Lock System, and other guest-facing applications.

• Supervised IT operations for leading hotel chain, ensuring adherence to standards and protocols.
• Provided training and guidance to IT staff, fostering professional development and performance excellence.
• Collaborated with management to identify and address IT needs and priorities.
• Establish relationships with IT vendors and service providers to ensure reliable support and maintenance for IT systems post-opening.
• Negotiate contracts, service level agreements (SLAs), and pricing agreements with vendors to optimize IT expenditures and maximize value for the hotel.
• Monitor IT budget allocation and expenditure to ensure cost-effectiveness and alignment with business objectives.
• Develop and implement a robust disaster recovery plan to mitigate the impact of IT system failures or disruptions on hotel operations.
• Establish backup and recovery procedures for critical data, applications, and infrastructure components, and conduct regular testing to verify their effectiveness.
• Ensure redundancy and failover mechanisms are in place for mission-critical IT systems to maintain continuity of service in the event of an outage or disaster.