Nason Kadzutu
Dubai
Summary
Adept at enhancing customer satisfaction and culinary excellence, I leveraged my expertise in food safety and empathetic communication at Carlcare Service and Zambezi Cruise Safari. By innovating kitchen processes and resolving customer complaints effectively, I significantly improved dining experiences and operational efficiency, demonstrating strong problem-solving and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Galley Steward
Zambezi Cruise Safari
02.2024 - 06.2024
- Adhered to strict dietary restrictions or special requests from guests, customizing dishes as necessary for an enjoyable dining experience.
- Assisted with event planning onboard the vessel, collaborating closely with other departments for seamless execution of special dining occasions.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
- Implemented innovative solutions for improving workflow efficiency within the galley space, benefiting overall ship operations.
- Streamlined kitchen processes by optimizing workspace organization, enhancing overall productivity.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
Customer Service Representative
Carlcare Servirce
01.2016 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
First Class Academy
Mutare Zimbabwe11-2015
Skills
- Food safety
- Meal preparation
- Cleaning protocols
- Sanitation procedures
- Culinary expertise
- First aid training
- Food storage
Languages
English
Advanced (C1)
Timeline
Galley Steward
Zambezi Cruise Safari
02.2024 - 06.2024
Customer Service Representative
Carlcare Servirce
01.2016 - 02.2024
High School Diploma -
First Class Academy
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