Ajay Idicula Alex
ADMIN
Al Satwa, Dubai
Summary
Self-directed and high-performing administrative professional with 6 years of experience in delivering administrative and customer service to a diverse clientele. Expertise in managing and executing multiple projects on time without sacrificing quality. Proactively communicates across all the levels of the organization to improve workflow and productivity.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Front Desk Admin & Customer Care Representative
GLOBE HEALTH GENERAL CLINIC
DUBAI
02.2022 - Current
- Greeting and Check-In: Welcomed patients and visitors to the clinic, provide a warm and friendly first impression, and guided them through the check-in process. Collected and verified patient information, insurance details, and any required forms.
- Appointment Scheduling: Managed appointments by scheduling, rescheduling, and canceling patient appointments, whether over the phone, in person, or through online systems. Coordinated with healthcare providers' schedules to ensure efficient use of time.
- Phone and Email Communication: Handled incoming phone calls and emails, addressing patient inquiries, scheduling requests, and general information. Provided clear and accurate information about clinic services, procedures, and policies.
- Patient Registration: Assisted new patients with completing registration forms, verified insurance information, and ensured that all necessary documentation is collected accurately.
- Insurance Verification: Verified patients' insurance coverage, obtained pre-authorization if required, and explained insurance benefits and coverage details to patients.
- Billing and Payments: Collected co-payments, processed payments, and provided billing information to patients. Addressed billing inquiries and concerns, and coordinated with the billing department as needed.
- Medical Records Management: Maintained and updated patient records, ensuring they are accurate, confidential, and compliant with privacy regulations
- Patient Flow Management: Monitored patient flow in the waiting area to ensure that appointments are running on time. Communicated any delays to patients and managed their expectations.
- Multitasking: Handled various tasks simultaneously, such as managing the waiting area, answering calls, scheduling appointments, and addressing patient concerns.
- Conflict Resolution: Handled patient complaints, concerns, and conflicts in a professional and empathetic manner. Provided appropriate solutions and escalate issues when necessary.
- Patient Education: Provided basic information to patients about procedures, tests, and general health inquiries. Directed patients to appropriate resources or healthcare professionals for more in-depth information.
- Healthcare Compliance: Adhered to medical privacy regulations (HIPAA), maintained patient confidentiality, and ensured that all administrative practices comply with relevant healthcare laws.
- Collaboration: Worked closely with healthcare providers, nurses, and other staff to coordinate patient care and ensure a seamless patient experience.
- Emergency Response: Followed protocols for handling medical emergencies or urgent situations, including notifying appropriate medical personnel and providing assistance to patients as needed.
Office Admin
DAJAC TECHNOLOGIES PVT LTD
KOCHI
08.2017 - 12.2022
- General Office Management: Overseen day-to-day operations of the office, including managing office supplies, equipment, and facilities to ensure a productive and organized work environment.
- Front Desk and Reception: Greeted visitors, answer incoming calls, and direct inquiries to the appropriate personnel. Created a welcoming atmosphere and be the first point of contact for clients, partners, and employees.
- Scheduling and Coordination: Managed calendars and schedules for team members, including arranging meetings, appointments, and conference calls. Coordinated meeting logistics and ensure all participants are informed.
- Communication: Assisted in internal and external communication, including drafting emails, memos, and announcements. Managed incoming and outgoing mail and packages.
- Document Management: Maintained and organized electronic and physical documents, including contracts, reports, and company policies. Ensured documents are easily accessible and properly archived.
- Vendor Management: Liaised with vendors and suppliers for office supplies, equipment maintenance, and services. Managed relationships, negotiate contracts, and ensure timely payments.
- Expense Tracking: Assisted in managing expense reports, invoices, and reimbursements for employees. Collaborated with the finance department to ensure accurate record-keeping.
- Onboarding Support: Assisted in the onboarding process for new employees, including setting up workstations, providing necessary equipment, and ensuring new hires have access to company systems.
- IT Support Coordination: Assisted in coordinating IT support for employees, including addressing technical issues and working with the IT team to ensure smooth operations.
- Data Entry and Reporting: Input and maintain data in various systems, and generate reports as needed to support decision-making processes.
Project Supervisor
KSHEMA POWER & INFRASTRUCTURE CO. PVT LTD
DEWAS
06.2014 - 04.2015
- Project Planning and Design: Collaborated with engineers, architects, and other stakeholders to develop detailed project plans and designs for the solar and windmill installations.
- Resource Management: Coordinated the allocation of resources, including personnel, equipment, and materials required for construction and installation.
- Construction Oversight: Supervised and coordinated the work of construction crews, contractors, and subcontractors involved in both electrical and civil aspects of the project.
Monitored the progress of construction to ensure it adheres to project schedules, quality standards, and safety protocols.
Safety Compliance: - Budget and Cost Management: Monitored project expenses and budget allocations, ensuring that the project remains within the defined budget constraints.
- Communication and Reporting: Maintained clear and open communication channels with project team members, stakeholders, and management.
Provided regular progress reports on construction milestones, budget status, and any potential delays or issues. - Permitting and Regulations: Ensured that all necessary permits, licenses, and regulatory approvals are obtained for the construction and operation of the solar and windmill project.
- Problem Solving: Addressed unforeseen challenges and obstacles that may arise during the project, making quick and effective decisions to keep the project on track.
- Documentation: Maintained accurate project documentation, including progress reports, change orders, safety records, and as-built drawings.
- Stakeholder Management: Collaborated with local communities, landowners, utility companies, and regulatory agencies to maintain positive relationships and address concerns.
Education
MBA - Finance & Marketing
Saintgits Institute of Management
Kottayam, Kerala, India 06.2015 - 05.2017
B Tech - Electrical & Electronics Engineering
UKF College of Engineering & Technology
Kollam, Kerala, India 06.2010 - 05.2014
Skills
MS Office Suiteundefined
Certification
Fundamentals of Digital Marketing - Google Digital Garage Certification
Timeline
Front Desk Admin & Customer Care Representative
GLOBE HEALTH GENERAL CLINIC
02.2022 - Current
Office Admin
DAJAC TECHNOLOGIES PVT LTD
08.2017 - 12.2022
MBA - Finance & Marketing
Saintgits Institute of Management
06.2015 - 05.2017
Project Supervisor
KSHEMA POWER & INFRASTRUCTURE CO. PVT LTD
06.2014 - 04.2015
B Tech - Electrical & Electronics Engineering
UKF College of Engineering & Technology
06.2010 - 05.2014
Fundamentals of Digital Marketing - Google Digital Garage Certification
Cambridge English - Business English Certifications - B2 Level
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