Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Alaa Alkaddah

Al Fujairah City,Fujairah

Summary

Diligent Secretary equipped to manage high-volume phone calls and complex schedule management. Offers personable and professional demeanour coupled with tactful and diplomatic communication skills.

Overview

2
2
years of professional experience
13
13
years of post-secondary education

Work history

Secretary

lawyer
amman, jorden
11.2023 - Current
  • Displayed energy and enthusiasm in fast-paced environment.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Increased revenue by upselling and recommending products.
  • Completed customer orders with speed and accuracy.
  • Wrote reports outlining project progress and results.
  • Processed invoices and payment runs with complete accuracy.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Improved efficiency and productivity by acquiring new skills.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Conducted testing to diagnose system faults.

Secretary

Beauty center
amman, jorden
07.2023 - 11.2023
  • Proofread, formatted and corrected correspondence for office staff.
  • Typed documents, updated websites and compiled information for meetings with exceptional speed.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Followed written and verbal procedures, completing tasks with accuracy and efficiency.
  • Documented daily work performed, reporting on incidents and accomplishments to inform management.

Sales executive

aafaq centre
zarqa area, jorden
12.2022 - 07.2023
  • Boosted product sales by offering selection guidance to customers.
  • Tagged products quickly and accurately with price tags and stickers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Promoted customer loyalty scheme at checkout.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.

customer service

Beauty center
Zarqa area, jorden
03.2022 - 11.2022
  • Provided outstanding customer service.
  • Improved customer service ratings through [Action].
  • Greeted customers and provided excellent customer service.
  • Generated repeat business through exceptional customer service.
  • Offered exceptional customer service to all guests.
  • Delivered friendly customer service in all public interactions.
  • Received commendations by management for outstanding customer service.

Education

secondary - Literary field

Umm Kulthum
jorden
08.2008 - 05.2021

Skills

  • Marketing
  • sales
  • Office
  • word
  • excel
  • power point
  • Editing
  • Customer service
  • Data entry
  • File management
  • Accounting
  • Time management
  • Google Workspace
  • Communication skills
  • Public relations
  • Leadership

Languages

English
Upper intermediate
Arabic
Proficient (C2)

Timeline

Secretary

lawyer
11.2023 - Current

Secretary

Beauty center
07.2023 - 11.2023

Sales executive

aafaq centre
12.2022 - 07.2023

customer service

Beauty center
03.2022 - 11.2022

secondary - Literary field

Umm Kulthum
08.2008 - 05.2021

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Alaa Alkaddah