Dauda Nsubuga
Dubai
Summary
Waiter with 4+ years in luxury high-volume restaurants, excelling in prompt guest greetings, order accuracy, timely food delivery, and detailed dish introductions. Boosted table revenue 15% via suggestive selling; ensure food quality, cleanliness, and sequence of service. Awarded Employee of the Month (2x) for teamwork and performance under stress.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter
Hotel Local Dubai Jumeirah Village Triangle, Autograph Collection. (Pre Opening)
02.2025 - Current
- Provided prompt and courteous greeting to customers upon arrival, creating a welcoming atmosphere and setting a positive tone for the dining experience.
- Assisted the Head Waiter in taking orders, capturing specific preferences and dietary needs with meticulous attention to detail to ensure accuracy.
- Delivered food to customers on the table in an accurate and timely manner, coordinating with kitchen staff to reduce wait times and enhance satisfaction.
- Ensured all guests received positive and professional service to the highest standards, exceeding customer expectations through personalized interactions.
- Followed sequence of service standards as per brand guidelines, maintaining consistency in every step from greeting to farewell.
- Maintained complete and thorough knowledge of all menu items, describing dishes with a high degree of detail on main components and making suggestive selling to increase sales.
- Ensured food quality and consistency was delivered at all times, conducting final quality checks on presentation and temperature before serving.
- Managed the setup and close down of tables within section, including restocking supplies and ensuring readiness for the next shift.
- Introduced each dish presented to diners with detailed explanations of ingredients and preparation, enhancing guest engagement and satisfaction.
- Supported new staff training during pre-opening phase, ensuring smooth launch.
- Ensured the cleanliness and refilling of condiment sets and napkin containers, upholding hygiene standards throughout service.
- Kept all work stations and equipment as clean as possible at all times, performing regular maintenance to minimize disruptions.
- Attended all regular departmental briefings and contributed to open communication within the assigned team, fostering collaboration.
- Performed other duties pertinent to this job as assigned, demonstrating flexibility and a positive attitude under stress.
- Processed payments using MICROS POS system, handling transactions with accuracy, professionalism, and confidentiality.
- Maintained extensive menu knowledge, tailoring recommendations to increase table revenue by 15% through effective upselling.
- Provided impeccable table service to over 70 guests daily, ensuring prompt order accuracy and catering to dietary needs.
Guest Service Expert
Sheraton Mall of the Emirates Hotel, Dubai
01.2022 - 11.2024
- Welcomed and engaged guests with prompt and courteous greetings, professionalism, and a warm atmosphere to enhance their dining experience.
- Assisted in menu selections and taking orders, answering questions about ingredients and preparation methods to help guests make informed choices.
- Delivered food and beverages to tables accurately and timely, ensuring quality and consistency in presentation.
- Ensured positive and professional service to exceed customer expectations, following sequence of service standards and brand guidelines.
- Maintained thorough knowledge of menu items, introducing dishes with detailed descriptions of main components and performing suggestive selling.
- Managed setup and close down of service areas, including cleaning workstations, refilling condiments, and maintaining hygiene.
- Kept equipment and napkin containers clean and organized at all times, reporting issues promptly to minimize disruptions.
- Attended departmental briefings and contributed to team communication, supporting open collaboration in a high-volume environment.
- Performed additional duties as assigned, demonstrating flexibility and momentum under stress.
- Took orders with attention to detail, boosting satisfaction and encouraging repeat visits through personalized service.
- Handled POS transactions effectively, managing payments with accuracy and streamlining the process.
- Maintained cleanliness and hygiene of service areas, ensuring a safe environment for guests and staff.
- Demonstrated good English communication, interpersonal skills, and a customer-oriented positive attitude.
- Maintained service area organization during peak hours, contributing to a positive atmosphere.
Education
Diploma - Hotel Management
Cavendish University Uganda
Kampala, Uganda04.2018
Skills
- Guest Engagement & Hospitality
- Team Collaboration
- MICROS POS & Transaction Processing
- Multi-tasking & High-Pressure Environments
- Food Safety & HACCP Compliance
- Menu Expertise & Upselling
- Problem-Solving & Conflict Resolution
- Training & Mentoring
- Sequence of Service Standards
Certification
- Food Safety and HACCP Certificate, 12/01/24, Ensures adherence to global food safety standards.
- Certificate of Competition for being Guest voice star, 12/01/24, Sheraton Mall of the Emirates Hotel
- Team Player of The Month, 09/01/25, Hotel Local Dubai Jumeirah Village Triangle, Autograph Collection
Accomplishments
- Increased average table revenue by 15% through effective upselling, personalized service, and suggestive selling.
Timeline
Waiter
Hotel Local Dubai Jumeirah Village Triangle, Autograph Collection. (Pre Opening)
02.2025 - Current
Guest Service Expert
Sheraton Mall of the Emirates Hotel, Dubai
01.2022 - 11.2024
Diploma - Hotel Management
Cavendish University Uganda