Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MOHAMED MOSHREF

Abu Dhabi

Summary

Experienced and vigilant Security Coordinator specializing in passport and visa verification, with a solid track record of maintaining compliance with international travel regulations and airport security standards. Skilled in managing document authentication, executing audit checks, coordinating airside and landside operations, and implementing Standard Operating Procedures (SOPs). Proven ability to lead training initiatives, monitor performance, and enhance security operations through strategic logistics planning, and continuous process improvement. Seeking to contribute to a security-driven organization committed to safety, accuracy, and operational excellence.

Overview

21
21
years of professional experience

Work History

Document Verification Officer

ETIHAD AIRWAYS
10.2012 - Current
  • Reduced the risk of penalties to the airline, by implementing & performing document verification activities. This attention to detail ensured full compliance with international regulations and significantly improved standard operating procedures.
  • Ensure compliance to the standard operating procedures mandated by immigration authorities Worldwide.
  • Exceeded business KPI’s by delivering an exceptional customer service experience to travelers.
  • Increased the rate of passenger flow through correct channels by assisting and cross checking all required travel documents to their destination. EG: Visas, PRs, Green card, Passport. This reduced queues and improved efficiency throughout the airport.
  • Maintain a high vigil on high-risk flights effectively and for resolution to better incident management considering internal/external customer services.
  • Carry out Document Verification functionalities with highest regard for Customer Service interaction with all guests, to mitigate any potential guest complaints and ensure that the value of guest experience is displayed.
  • Conducted thorough passport and visa verification to authenticate travel documents and identify forged, expired, or invalid credentials in alignment with international regulations and internal Standard Operating Procedures (SOPs).
  • Led daily security operations and ensured enforcement of company policies across all airside and landside operations, minimizing security breaches and improving overall safety & compliance.
  • Managed document management systems to maintain secure records of verified credentials, access logs, and incident reports, ensuring audit readiness.
  • Oversaw operational logistics, including roster pattern planning and shift scheduling to ensure continuous coverage and optimize resource utilization.
  • Collaborated with immigration officials and law enforcement during security background checks, identity confirmation, and incident resolution.
  • Analyzed operational statistics to support performance reviews, identify gaps, and implement process improvements that enhanced staff accountability and passenger processing time.
  • Delivered and coordinated training and development initiatives focused on fraud detection, documentation standards, and updated immigration protocols.
  • Executed routine and ad hoc audit checks to measure compliance with SOPs, security regulations, and internal controls.

Guest Service Agent

ETIHAD AIRWAYS
09.2008 - 09.2012
  • Carry out pre-flight check. Ensure flights are properly edited and adequate Check-in facility allocated to passenger/baggage check-in.
  • Anticipate contract with high yield passenger prior to check-in and extend necessary courtesy as required.
  • Undertake passenger’s escort and service duties as directed by station Management with particular emphasis on passenger requiring special service.
  • Carry out handling of passengers and baggage check-in in accordance with the rules.
  • Ensure implementation of Company procedure and service standard.
  • Provide maximum attention/care.
  • Ensure action plan on oversold flight is accurately implemented as directed and planned by station management.
  • Carry out check on passenger travel documents to ensure validity of Passport/visa to the country of passenger’s destination.
  • Ensure safeguard of revenue documents and handling as per company procedure.
  • Ensure accuracy of post flight and timely dispatch of message.

Guest Service Agent

Shangri-La Qaryat Al Beri
02.2007 - 08.2008
  • Responsible for day-to-day smooth operation of Reception and lobby area.
  • Controls guest messages, mail, and packages.
  • Meets and greets incoming/outgoing guests at lobby.
  • Update list of information on hotels services/facilities, places of interest in the city.
  • Anticipates the needs of the guests and exceed their expectations.
  • Ensures guest are recognized and known within the department.
  • Book & reconfirm flight tickets.
  • Book the safari tours and any kind of journeys.
  • Assists guest with their requirement, questions and requests.
  • Other duties assign by Directors of Rooms, Front Office Manager and Guest Service Manager.

Guest Service Executive

GRAND ROTANA
04.2004 - 12.2006
  • Responsible for day-to-day smooth operation of Reception/ Concierge and lobby area.
  • Controls guest messages, mail, and packages.
  • Meets and greets incoming/outgoing guests at lobby.
  • Update list of information on hotels services/facilities, places of interest in the city.
  • Anticipates the needs of the guests and exceed their expectations.
  • Ensures guest are recognized and known within the department.
  • Book & reconfirm flight tickets.
  • Book the safari tours and any kind of journeys.
  • Assists guest with their requirement, questions and requests.
  • Other duties assign by Directors of Rooms, Front Office Manager and Guest Service Manager.

Guest Service Executive

INTERCONTINENTAL ABU SOMA
12.2003 - 03.2004
  • Responsible for day-to-day smooth operation of Reception/ Concierge and lobby area.
  • Controls guest messages, mail and packages.
  • Meets and greets incoming/outgoing guests at lobby.
  • Update list of information on hotels services/facilities, places of interest in the city.
  • Anticipates the needs of the guests and exceed their expectations.
  • Ensures guest are recognized and known within the department.
  • Book & reconfirm flight tickets.
  • Book the safari tours and any kind of journeys.
  • Assists guest with their requirement, questions and requests.
  • Other duties assign by Directors of Rooms, Front Office Manager and Guest Service Manager.

Education

Bachelor of Laws (LL.B.) -

Faculty of Law, Alexandria University
06.2002

Skills

  • Passport & Visa Verification
  • Security Operations Management
  • Standard Operating Procedures (SOPs)
  • Audit Compliance & Checks
  • Document Management
  • Rostering & Logistics Planning
  • Performance Reviews & Team Supervision
  • Training & Development
  • Statistical Reporting & Process Improvement
  • Passenger & Aircraft Personnel Management
  • Company Policy Enforcement
  • Investigative techniques
  • Background checks
  • Document verification
  • Cross-functional coordination
  • Customer service
  • Attention to detail
  • Analytical thinking
  • Fraud prevention
  • Fraud detection
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Document Verification Officer

ETIHAD AIRWAYS
10.2012 - Current

Guest Service Agent

ETIHAD AIRWAYS
09.2008 - 09.2012

Guest Service Agent

Shangri-La Qaryat Al Beri
02.2007 - 08.2008

Guest Service Executive

GRAND ROTANA
04.2004 - 12.2006

Guest Service Executive

INTERCONTINENTAL ABU SOMA
12.2003 - 03.2004

Bachelor of Laws (LL.B.) -

Faculty of Law, Alexandria University

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MOHAMED MOSHREF