Summary

Overview

Work History

Education

Skills

LANGUAGES

ADDITIONAL INFORMATION

Timeline

MUHAMMED AFSAL VM

Sharjah

Summary

Detail-oriented and customer-focused professional with experience in administrative support, customer service, CRM management, and documentation across government, banking, and retail sectors. Proven ability to handle customer inquiries, maintain accurate records, coordinate with departments, and support daily office operations. Seeking an Administrative Assistant or Customer Service role to contribute strong organizational, communication, and service skills in a professional environment.

Overview

years of professional experience

Work History

Administrative Assistant / Customer Service

Government of Ras Al Khaimah (PSD), UAE

01.2022 - Current

Provide daily customer service support, handling 30+ client inquiries efficiently and professionally.
Maintain and update CRM systems with 99% accuracy for customer records and follow-ups.
Perform administrative duties including filing, documentation, data entry, and record management.
Coordinate with internal departments to ensure smooth workflow and timely issue resolution.
Handle customer complaints and service requests while maintaining compliance with government procedures.

Sales Officer / Customer Service

AXIS Bank of India

01.2021 - 01.2022

Assisted customers with account opening, documentation, and compliance verification.
Maintained accurate customer records and updated data in CRM and reporting systems.
Prepared daily and monthly reports using MS Excel.
Coordinated with internal teams to improve service turnaround time.
Built strong customer relationships through clear communication and follow-ups.

Accountant/Administrative Support

PUB Clothing Company, India

01.2019 - 01.2021

Managed daily accounting transactions, ledger entries, and reconciliations.
Maintained stock registers and prepared inventory and financial reports.
Supported audits and ensured data accuracy and documentation compliance.
Assisted management with administrative and reporting tasks.

Store Keeper / Inventory Administrator

UNIWIDE Hypermarket, India

01.2018 - 01.2019

Received, inspected, and recorded incoming stock in inventory systems.
Maintained stock movement logs and inventory reports.
Coordinated dispatches and ensured organized storage systems.
Supported stock audits and ensured compliance with inventory procedures.

Education

Bachelor of Commerce (B.COM) - Finance

Calicut University

India

01.2017

Accounting, SAP & MS Office

MCAM International Accounting

India

01.2018

Skills

Customer Service & Client Relation

Administrative Support & Office Management

CRM Software & Customer Records Management

Email handling

Documentation, Filing & Data Entry

MS Word, Excel, PowerPoint, SAP, Tally ERP 9

Reporting & Record Maintenance

Time Management & Multitasking

Team Coordination & Communication

Front desk support & Customer complaint resolution