MUHAMMED AFSAL VM
Sharjah
Summary
Detail-oriented and customer-focused professional with experience in administrative support, customer service, CRM management, and documentation across government, banking, and retail sectors. Proven ability to handle customer inquiries, maintain accurate records, coordinate with departments, and support daily office operations. Seeking an Administrative Assistant or Customer Service role to contribute strong organizational, communication, and service skills in a professional environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant / Customer Service
Government of Ras Al Khaimah (PSD), UAE
01.2022 - Current
- Provide daily customer service support, handling 30+ client inquiries efficiently and professionally.
- Maintain and update CRM systems with 99% accuracy for customer records and follow-ups.
- Perform administrative duties including filing, documentation, data entry, and record management.
- Coordinate with internal departments to ensure smooth workflow and timely issue resolution.
- Handle customer complaints and service requests while maintaining compliance with government procedures.
Sales Officer / Customer Service
AXIS Bank of India
01.2021 - 01.2022
- Assisted customers with account opening, documentation, and compliance verification.
- Maintained accurate customer records and updated data in CRM and reporting systems.
- Prepared daily and monthly reports using MS Excel.
- Coordinated with internal teams to improve service turnaround time.
- Built strong customer relationships through clear communication and follow-ups.
Accountant/Administrative Support
PUB Clothing Company, India
01.2019 - 01.2021
- Managed daily accounting transactions, ledger entries, and reconciliations.
- Maintained stock registers and prepared inventory and financial reports.
- Supported audits and ensured data accuracy and documentation compliance.
- Assisted management with administrative and reporting tasks.
Store Keeper / Inventory Administrator
UNIWIDE Hypermarket, India
01.2018 - 01.2019
- Received, inspected, and recorded incoming stock in inventory systems.
- Maintained stock movement logs and inventory reports.
- Coordinated dispatches and ensured organized storage systems.
- Supported stock audits and ensured compliance with inventory procedures.
Education
Bachelor of Commerce (B.COM) - Finance
Calicut University
India01.2017
Accounting, SAP & MS Office
MCAM International Accounting
India01.2018
Skills
Customer Service & Client Relation
LANGUAGES
ENGLISH
HINDI
ARABIC
MALAYALAM
ADDITIONAL INFORMATION
- Nationality: Indian
- Driving License: UAE (Light Vehicle)
Timeline
Administrative Assistant / Customer Service
Government of Ras Al Khaimah (PSD), UAE
01.2022 - Current
Sales Officer / Customer Service
AXIS Bank of India
01.2021 - 01.2022
Accountant/Administrative Support
PUB Clothing Company, India
01.2019 - 01.2021
Store Keeper / Inventory Administrator
UNIWIDE Hypermarket, India
01.2018 - 01.2019
Bachelor of Commerce (B.COM) - Finance
Calicut University
Accounting, SAP & MS Office
MCAM International Accounting