Mujaheed Sharif
Growth Leader
Dubai
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Growth Leader
Gigforce
New Delhi
08.2021 - 09.2022
- Investigated and integrated new strategies to expand business operations and grow customer base
- Monitored sales team performance, analyzed sales data and reported information to area managers
- Built relationships with customers and community to establish long-term business growth
- Responsible, Accountable for PnL & Growth of the cities which are under my portfolio & launched 35 cities across 5 states & 1 Union territory
- Orchestrated successful promotional strategies, boosting revenue 20% MoM.
Head of Supply
Lynk Logistics
Chennai, TN
01.2017 - 08.2020
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital
- Launched 2 Cites (Hyd & Vijaywada) & Was a part of Mumbai launch as well & on-boarded 18,000 Mini trucks & 7,000 Bikes in a span of ~4 years
- Responsible for Strategizing & handling day to day operations in the city
- To ensure long term and profitable relationships with business partners and supply retention
- Evaluated partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies & defining the go-to-market strategy for the products
- Doing Market research and competitive analysis to validate the hypothesis and value of the product being built.
Head of Sales
Trucksumo
Hyderabad, TG
11.2015 - 01.2017
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Was responsible for driving revenue in Hyderabad
- Developed a sales strategy, hired appropriately and executed well to increase orders from 600/month to 10000/month in a span of 6 months
- Doubled customer retention by increasing customer satisfaction scores from 80% to 94%
- Successfully captured over 50% wallet-share of top customers by positioning TruckSumo as a more reliable, affordable alternative
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Successfully navigated the organization through two price increases with minimal loss of revenue.
Operations Manager
Porter
Mumbai, Maharashtra
06.2015 - 11.2015
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- On-boarded 150 driver partners and managed their contracts, payments and disputes, etc
- Consistently achieved revenue targets
- Grew city revenue to INR 10 Lakhs per month
- Developed a strategic business plan for a new city, including zoning & mapping per city demographics, competitor analysis, and more.
Deputy Manager
Franchise India Brands Limited
Hyderabad, TG
05.2013 - 05.2015
- Introduced new methods, practices and systems to reduce turnaround time
- Created reports, analyzed and interpreted data, including expenses, competition information, and revenues
- Working as interface between brand and investors for closing franchises up till signing agreement & handling Brand and Investor portfolio
- Responsible for acquiring and on-boarding new brands
- Also, managed franchisee sign-ups to facilitate setting up new centers/stores for my brands
- Designed and implemented local marketing strategies to attract new franchisees
- Presented information on franchisee details at over 120 events across AP & TG.
Senior Business Development Executive
Matrix SIM Card
Hyderabad, TG
04.2011 - 05.2013
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Responsible for ensuring exceptional Customer Service and Account Maintenance
- Delivered high customer satisfaction by co-ordination with the back-end team (eg
- Network, Support, Billing & Credit control)
- Used cold-calling and referrals to acquire new corporate clients
- This increased visibility of the Matrix product and expanded market share & managed over 50 customer calls per day & Increased sales by 10%
- Built a portfolio of loyal key corporate accounts by offering them a customized International Telecom (Voice/Data) & Forex service plans.
Relationship Manager
ICICI Prudential Life Insurance
Hyderabad, TG
04.2008 - 03.2011
- Generated new business and referral clients in partnership with financial advisors and branch team
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Responsible for demonstrating & explaining policies to new clients, maintaining existing accounts, and processing contract paperwork as well as claims information as required.
Education
MBA - Marketing & Finance
ICFAI Business School
04.2006 - 03.2008
Skills
- Account management
- Sales processes
- Supply Demand planning
- CXO level engagement
- New Business Development
- Strategic planning
- B to B sales
- Enterprise Sales
- Project Management
- Executive leadership
- P&L
- Customer relations
- Operations
- Competitive analysis
Certification
2008-03
PGDBA
2008-03
Certification in Financial Markets
2022-06
Advanced Excel
Interests
Volunteering
Timeline
Growth Leader
Gigforce
08.2021 - 09.2022
Head of Supply
Lynk Logistics
01.2017 - 08.2020
Head of Sales
Trucksumo
11.2015 - 01.2017
Operations Manager
Porter
06.2015 - 11.2015
Deputy Manager
Franchise India Brands Limited
05.2013 - 05.2015
Senior Business Development Executive
Matrix SIM Card
04.2011 - 05.2013
Relationship Manager
ICICI Prudential Life Insurance
04.2008 - 03.2011
MBA - Marketing & Finance
ICFAI Business School
04.2006 - 03.2008
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