Adobe Photoshop
MOHAMMAD HUSSAIN
Management And Marketing Professional With In-hand Experience Of Business Management, Key Account Management, Warehousing, Sales, And Customer Retention.
Dubai,DU
Summary
Proficient Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
STORE OPERATIONS & MANAGER
ARQAM STATIONERS
Karachi, Sind
08.2018 - 11.2021
- Managed inventory of 200+ products including school stationery, arts & craft material, perfumes & fragrances, gift item etc
- Maintained close relationship with vendors, suppliers and customers to ensure the best overall experience
- Kept check and balance of MOQ required to run smooth operations
- Monitored all operations from purchases till the pricing of 200+ products
- Kept close look at competitor's pricing strategy, their promotional and marketing campaigns and based on it planning and implementation of counter strategy.
- Market research about new trends in market, new products and profitable products
- Launching discount offers, promotional campaigns and marketing tactics to attract more customers
- 360 Feedback from customers on Call or on WhatsApp
- Designing campaigns, marketing and promotional content to increase turnover.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Increased sales by 25 % with special displays and promotions.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented customized POS software based on FoxPro and trained staff for it.
- Implemented customized software on FoxPro with full functionality that can monitor every day sales, purchases, return orders, customer turnover, expenses and inventory and record it for later analysis.
MANAGER OPERATIONS
NEXIFY SOLUTIONS & TECHNOLOGY
Karachi
01.2013 - 06.2018
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Annual tax returns and monthly sales tax.
- Handling of the shipments from international vendors and then working with clearing agents and Karachi Customs till it reaches our warehouse
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Investigated and resolved departmental non-conformances.
- Led business planning, developed market strategy and established direct procurement of products from vendors.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed team members across 2 departments, resulting in approximate $37000 increase in annual revenue.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored over employees' day-to-day activities and made plans to rectify issues.
- Increased sales by $ 4900 by establishing goals, overseeing performance and mentoring staff.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues $2800.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drafted invoices for completed work.
- Strategically managed resources, milestones and budgets, saving $370 in monthly expenses.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Tracked and analyzed profitability and key metrics of establishment to improve overall profitability and bring in new clientele.
- Reported issues to higher management with great detail.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Generated and developed leads, using networking and system to acquire new clients.
- Built loyal account base and long-term business relationships with corporate B2B accounts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
MASTER TRAINER & FACILITATOR
HELPING HANDS TRUST
Karachi
11.2011 - 12.2012
- Co- Founder of the “Future Development Program (FDP).”
- Analyzed training, student outcomes and course delivery metrics to produce reports for management.
- Provided in-house training to new batch concerning maintenance of standardized training approaches.
- Recruited, trained and mentored new instructors.
- Arranged meeting spaces and supporting materials for each class.
- Managed training center and developed curriculum and training for communication, self management and anger management training.
- Provided virtual training and online presentations.
- Proctored and evaluated 5 batches and sent results to higher management.
- Oversaw day-to-day functions of training department.
- Developed and improved training courses to increase trainers performance and overall training effectiveness.
- Hired, trained and oriented 7 new instructors for long-term success.
- Evaluated training needs to improve training quality.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
Education
MBA - Sales And Marketing Education
Mohammad Ali Jinnah University
Karachi, Pakistan 01.2011 - 12.2012
BBA - Sales And Marketing Education
Mohammad Ali Jinnah University
Karachi, Pakistan 01.2007 - 12.2010
Skills
Store operations
Business operations understanding
Strategic planning
Staff Management
Business administration
Negotiation
Verbal and written communication
Key Performance Indicators
Sales and marketing
Search Engine Optimization
Business Development
Budgeting
Training
Staff supervision
Documentation and control
Organization and planning
Retouching and color correction
Food photography
Creative artistic vision
Adobe Creative Suite
Video Editing
Image manipulation
HD photography
Composition
Sales expertise
Marketing and advertising
Client communication
Brand development
Teamwork and Collaboration
Decision Making
Supply Chain Management
Sales background
Purchasing and procurement
Vendor sourcing
Customer relations specialist
Raw materials, packaging and production
Additional Information
- ACHIEVEMENTS “, Excellence Award” Winner of three (3) Consecutive years 2011, 2012 & 2013 from Mohammad Ali Jinnah University for Representing MAJU on National platforms Certified “Training of Facilitators” from British Council and School of Leadership. Certified 4 Days “Active Citizen Training Program” Trainee from British Council & ECDI. “Achievement Award” 2011 – 2012, , Presented 1st Ever Official “Documentary” on Mohammad Ali Jinnah University “Rising with Excellence.” Ambassador in “PASHA ICT Awards 2009”
Accomplishments
Professional
- Exceeded monthly store sales goals 7 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Recruited 3 successful new employees within one year.
- Saved the company $2900 - $3400 by aggressively negotiating with suppliers every year.
Personal
- Launched a campaign for Flood Victims 2010 in Collaboration with Governor Sindh at Governor House Karachi.
- Ambassador "PASHA - Pakistan Software Housing Association ICT Awards 2009"
- Ambassador "PASHA - Pakistan Software Housing Association LAUNCHPAD 2010"
- Certified “Training of Facilitators” from British Council and School of Leadership.
- Certified 4 Days “Active Citizen Training Program” Trainee from British Council & ECDI.
- “Rising Youth Award” By Student’s Advisor Mohammad Ali Jinnah University for Participating in Different TV Shows/Programs representing MAJU and Youth.
- Presented 1st Ever Official “Documentary” on Mohammad Ali Jinnah University “Rising with Excellence.”
- Represented & Participated in various Programs, Talk Shows Conferences (CNBC, Entrepreneurship, Aaj ki baat, Youth Ka Pakistan etc), Workshops and Associated with Community Development from 2009. Moreover, I have been the integral part of social activities in Pakistan and organized hundreds of Conferences, Seminars, workshops and different programs from 2007 onwards.
- Have been interviewed by various magazines and tv shows.
Software
OpenCart (E-Commerce Platform)
Microsoft Office
Adobe Premiere Pro
Affiliations
INTERNATIONAL
British Council, Aiesec International, Soliya Facilitators (Egypt), International Society for Business Leadership, Global Change Maker.
NATIONAL
School of Leadership, Youth Parliament, Youth Affairs Dept & Youth Ministry Govt. of Sind, The Citizens Foundation, Bardasht NGO, Markaz-e-Umeed, Dar ul Sakoon, Pakistan Software Houses Association.
Interests
Professional Photography & Videography
Travelling
Cricket, Volleyball, Badminton
Timeline
STORE OPERATIONS & MANAGER
ARQAM STATIONERS
08.2018 - 11.2021
MANAGER OPERATIONS
NEXIFY SOLUTIONS & TECHNOLOGY
01.2013 - 06.2018
MASTER TRAINER & FACILITATOR
HELPING HANDS TRUST
11.2011 - 12.2012
MBA - Sales And Marketing Education
Mohammad Ali Jinnah University
01.2011 - 12.2012
BBA - Sales And Marketing Education
Mohammad Ali Jinnah University
01.2007 - 12.2010