ALAA MAJED ISSA
Abu Dhabi
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
Work History
Cashier
Al Ansari Exchange
06.2024 - Current
- Handling Financial Transactions: This includes currency exchange, money transfers, and processing payments
- Customer Interaction: Providing information about exchange services, answering queries, and resolving any issues
- Document Verification: Ensuring that the documents provided by customers are accurate and meet the required standards
- Transaction Recording: Entering transaction data into the accounting system and ensuring its accuracy
- Cash Management: Monitoring and recording cash transactions, and preparing daily or weekly reports on cash flow
- Policy Compliance: Adhering to the company's security and financial policies and procedures
Loan Officer
IBDAA Bank
10.2022 - 04.2024
- As a Loan Officer, I managed loan applications end-to-end, evaluating and analyzing applications, and providing tailored lending solutions
- Increased loan approval rates by 20% and reduced default rates by 25% through careful risk assessment
- Improved processing efficiency by 20% and generated 800M in revenue by cross-selling products and services
- Additionally, I achieved a client satisfaction rate of 90% through personalized financial advice and exceptional service
Teller
Syria Gulf Bank
02.2021 - 02.2022
- Managed daily cash transactions with high accuracy as a Teller, balancing cash drawers and reconciling accounts each shift
- Provided excellent customer service, addressed client inquiries, and offered tailored financial solutions
- Cross-sold bank products, contributing to a 20% increase in branch revenue and maintaining 95% client satisfaction
- Assisted in training new tellers for improved branch productivity
Accounting Manager
Entrecote
08.2019 - 04.2020
- Skilled Accounting Manager with expertise in cost control, financial analysis, and compliance
- Managed accurate financial reporting and timely statements
- Developed and controlled annual budgets, achieving a 15% reduction in expenses
- Streamlined AR/AP processes, improving cash flow and reducing outstanding balances by 20%
- Led efficient payroll administration, ensuring timely and compliant payments
- Conducted financial analysis for strategic decisions and performance improvement
- Ensured audit compliance with accurate records and accounting standards
- Improved accounting systems and processes, resulting in a 30% increase in efficiency and data accuracy
- Led and developed a high-performing accounting team, boosting productivity by 25%
Accounting Manager
RIMI
02.2017 - 12.2018
- Improved financial reporting accuracy by 15% through new controls
- Cut costs by 20% through efficient budget management
- Reduced outstanding accounts receivable by 12%, improving cash flow
- Streamlined payroll process, ensuring 100% compliance
- Enhanced financial analysis for strategic decision-making
- Led successful internal and external audits with zero findings
Education
Bachelor's degree - Business Administration
International University of Science And Technology
Syria01.2015
Skills
- Understanding customer needs
- Providing suitable solutions
- Negotiation
- Market analysis
- Identifying new opportunities
- Achieving sales targets
- Generating revenue
- Utilizing online sales techniques
- Utilizing marketing techniques
- Problem-solving
- Time management
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Intermediate (B1)
Timeline
Cashier
Al Ansari Exchange
06.2024 - Current
Loan Officer
IBDAA Bank
10.2022 - 04.2024
Teller
Syria Gulf Bank
02.2021 - 02.2022
Accounting Manager
Entrecote
08.2019 - 04.2020
Accounting Manager
RIMI
02.2017 - 12.2018
Bachelor's degree - Business Administration
International University of Science And Technology
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