HUMAM KAYALI
Dubai
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Paymob
11.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Sales Manager
FAB - MAGNATI
05.2023 - 10.2024
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Exceeded team sales goals by 50%
- Generated new business and referral clients in partnership with financial advisors and branch team
- Assisted customers with opening accounts and signing up for new services.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Carried out sales visits to current and prospective customers.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Set highest personal performance standards for self.
Senior Relationship Officer / Merchant Acquiring
ADCB
02.2020 - 10.2022
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Reviewed client files to identify opportunities for cross selling.
- Kept records of all contact with clients using CRM system.
- Educated customers about company products, services and special offers.
- Collaborated with sales team to understand client needs more effectively.
- Negotiated deals with customers, resulting in mutual benefits.
- Communicated client feedback to leadership teams and identified improvement possibilities.
Sales Executive
Etisalat
05.2016 - 11.2019
- Selected the correct products based on customer needs, product specifications and applicable regulations
- Recommended new Product to customers, resulting in a 25% in add-on business
- Built relationships with customers and the community to promote long-term business growth.
Customer Service
Emirates Post
05.2015 - 12.2015
- Built and nurtured positive client relationships, upholding customer service excellence.
- Embodied company values through friendly and reliable customer service.
- Improved customer service initiatives by streamlining sales and order management processes.
- Gave exceptional customer service to all guests during peak business periods.
- Provided exceptional customer service, leading to increased client retention rates.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Bachelor Degree - Business Administration- Marketing
Al Dar University College
DUBAI09.2021
Skills
- Retail merchandising experience
- Cross-sell strategies
- Exceptional time management skills
- Excellent communication skills
- Motivated team player
- Excellent Sales Techniques
- Brand Development
- Developing customer relationships
- Client communication
- Client portfolio management
- New business development
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Languages
Arabic
Native
English
Fluent
Name & contact
Personal Information
Certification
- Social Media Marketing / Orient Training Center
- TV Presenting / SAWA ACADEMY
Timeline
Sales Manager
Paymob
11.2024 - Current
Sales Manager
FAB - MAGNATI
05.2023 - 10.2024
Senior Relationship Officer / Merchant Acquiring
ADCB
02.2020 - 10.2022
Sales Executive
Etisalat
05.2016 - 11.2019
Customer Service
Emirates Post
05.2015 - 12.2015
Bachelor Degree - Business Administration- Marketing
Al Dar University College
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