Stefan Ackermann

• Ensuring tee sheet is kept up to date.
• Checking in guests.
• Doing monthly stock-take.
• Coordinating with starters & marshals a smooth operation on Golf Course.
• Following procedures of Opening and closing Golf Shop.
• Reserving tee times accurately via phone call and emails.
• Assist in merchandising and creating new, interesting and visually pleasing
• Displays, by maintaining pristine shop appearance and organizing and straightening merchandising displays.
• Continuous restocking of Pro Shop products and supplies.

During my time working in the Golf Shop, I also ran a small junior clinic on weekends which we had a good number of attendees participating in it.

Also ran a few private coaching sessions after work with clients I used to coach.

• Assist with overall upkeep of clubhouse, cart storage area and parking lot
• Assisting in setup and execution of golf tournaments and outings
• Providing sincere and courteous service, including bag handling and club cleaning, to all guests
• Incorporate safe work practices in job performances
• Attend staff meetings
• Maintaining cart staging area in neat and orderly fashion, including podium and bag drop area
• Prepare Golf Carts for play following standards of Troon Golf.
• Assist on educating players regarding course policy, current cart policy, speed of play.
• Range Maintenance: present practice facility with practice balls, bag stands, den caddies, ball pyramids and maintain ball inventory over course of the day.
• Maintain accurate records of golfers renting clubs, service costumers who are renting golf clubs and clean rental clubs on return.
• Start players on the first tee explaining rules of play and course info.
• Maintain accurate starting sheet and marshal sheet ,so whereabouts of players are known.
• Checks restrooms and water station on regular schedule.
• Maintain proper spacing on golf course to avoid delays
• Complete golfer tracking report on daily basis.
• Repair ball marks and collect any trash that may be on the course. Replace any broken/damaged hazard stakes or directional signage.
• Communicate with Golf Shop and Starter on regular basis
• Report all problem situations to Director of Golf

Accomplished the below during my time as Golf Operation Attendant

• Certificate of Achievement in Cross-Training at Receptions in Memberships at Saadiyat Beach Golf Club.
  
• Award of Excellence in recognition of dedicated service and outstanding performance from Golf Operations Department.
  
• Certificate of Achievement in Cross-Training as Golf Shop Attendant in the Golf Shop at Saadiyat Beach Golf Club.

Assisted in the below Events

• Abu Dhabi HSBC Golf Championships and assisted in Golf Operations during the Tournament.
• Fatima Mubarak Ladies Open and assisted in Golf Operations during the Tournament.

• Following procedures of Opening and closing the Golf Shop.
• Record accurate tee times and monitor tee sheet for daily bookings.
• Matching all reports and making sure of no discrepancy's before closing up Golf Shop.
• Assisting by events if necessary.
• Maintaining clean and tidy Golf Shop.
• Reserving tee times accurately via phone call and emails.
• Maintaining accurate float amount in tills.
• Performing Daily cash ups.
• Assist members and guests in creating a pleasant and satisfying shopping experience.
• Assist in merchandising and creating new, interesting and visually pleasing displays, by maintaining pristine shop appearance and organizing and continuous restocking of Pro Shop products and supplies.
  
• Assist with tournament organization (signage, scoring, registration etc.)
• Performing monthly stock takes accurately.

Accomplished the below during my time as Golf Shop Attendant

• Certificate of Achievement in Cross-Training by Reservations at Saadiyat Beach Golf Club.
• Certificate of Achievement in Cross-Training by Finance section, Payments Receivable at Saadiyat Beach Golf Club.
• Titleist Certificate of Achievement of online Titleist Club Fitting training and officially recognized as certified Club Fitting Professional.
• AGM 2018 Platinum Award Winner "Best of the Best" Golf Shops award.
• AGM 2019 Platinum Award Winner "Best of the Best" Golf Shops award.

Assisted in the below Events

• Abu Dhabi HSBC Golf Championships and assisted in the Retail during the Tournament.
• Fatima Mubarak Ladies Open and assisted in the Golf Operations during the Tournament.

• Provides top quality customer service
• Train outside service associates for opening/closing procedures and other Troon Golf standards.
• Oversee all outside service personnel to ensure all policies and procedures are upheld.
• Working with the Events Coordinator to organize all groups/outings that are taking place on specific days and prepare staff and facility for all events.
• Attend staff meetings.
• Greet golfers at bag drop and unload their golf bags from their carts.
• Maintain cleanliness of golf carts and surrounding work area.
• May direct start of play.
• Maintain accurate records of golfers renting clubs and clean rental clubs upon return.
• Shares responsibility of cleaning golf shop, restrooms, course restrooms and patio area.
• Assisting with food and beverage activities if needed.
• Proper staging of golf carts during the day.
• Inventory and control all guest supplies.
• Assist in monitoring and policing all player service activity and etiquette.
• Scheduling outside service staff.
• Incorporating safe work practices in job performances.
• Report all problem situations to Director of Golf

Assisted in running a few Golf Events such as the SouthernSun Sundowner including preparing Cart Signs, Scorecards and experienced using the GolfGenius to prepare for these events.

• Provides top quality customer service
• Attend staff meetings
• Maintain cleanliness of golf carts and surrounding work area.
• Maintain accurate records of golfers renting clubs and clean rental clubs upon return.
• Shares responsibility of cleaning golf shop, restrooms, course restrooms and patio area.
• Proper staging of golf carts during the day.
• Incorporating safe work practices in job performances.
• Report all problem situations to Golf Supervisor/Golf Operation Manager
• Follow procedures of Opening and closing the Golf Shop.
  
• Record accurate tee times and monitor tee sheet for daily bookings.
• Matching all reports and making sure of no discrepancy's before closing up the Golf Shop.
• Maintaining clean and tidy Golf Shop.
• Reserving tee times accurately via phone call and emails.
• Maintaining accurate float amount in tills.
• Performing Daily cash ups.
• Assist members and guests in creating a pleasant and satisfying shopping experience.
• Assist in merchandising and creating new, interesting and visually pleasing displays, by maintaining pristine shop appearance and organizing and straightening merchandising displays.
• Continuous restocking of Pro Shop products and supplies.
• Assist with tournament organization (signage, scoring, registration etc.)
• Performing monthly stock takes accurately.

During my time there I also had the opportunity to shadow Dan Naude who is the Director of Golf, Spa and Leisure at St. Andrews Fairmont. I gained more insight on how the hotel operated in conjunction with the Spa and the Golf. Had the opportunity to attend meetings and briefings during the time I was shadowing.

• Provides top quality customer service
• Train outside service associates for opening/closing procedures and other Troon Golf standards.
• Oversee all outside service personnel to ensure all policies and procedures are upheld.
• Working with the Events Coordinator to organize all groups/outings that are taking place on specific days and prepare staff, facility for all events.
• Attend staff meetings.
• Greet golfers at bag drop and unload their golf bags from their carts.
• Maintain cleanliness of golf carts and surrounding work area.
• May direct start of play.
• Maintain accurate records of golfers renting clubs and clean rental clubs upon return.
• Shares responsibility of cleaning golf shop, restrooms, course restrooms and patio area.
• Assisting with food and beverage activities if needed.
• Proper staging of golf carts during the day.
• Inventory and control all guest supplies.
• Assist in monitoring and policing all player service activity and etiquette.
• Scheduling outside service staff.
• Incorporating safe work practices in job performances.
• Report all problem situations to Director of Golf

Assisted in the below Events

• Abu Dhabi HSBC Golf Championships and assisted in Promoting all 3 Troon managed courses (Saadiyat Beach Golf Club, Yas Links Golf Club and Abu Dhabi Golf Club) during the Tournament.

• Working as part of a campaign team to achieve objectives for the clients such as DELL, HP, Google and Commvault.
• Outbound Business calls on behalf of the world's largest technology brands.
• Generating sales opportunities and qualifying needs.
• Providing follow-up activities as part of closing the sale.
• Ensuring the achievement of agreed sales targets, KPI’s goals and objectives.