Lyn J. Tendero
Al Ain, Abu Dhabi,UAE
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Teammate/Customer Service Representative
Task
2020.09 - 2021.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Review and identify root cause for all escalated service request and use this information to improve continuously within service delivery teams.
Customer Service Representative Cum Cashier
Funscapes
Al Ain, Abu Dhabi
2018.01 - 2018.12
- Incharge of Food stall and ticketing booth
- Assist in operating Rides and markets promotions
Technical Support Associate
Convergys Inc
Mabalacat City , Pampanga
2016.08 - 2017.09
- Provides and assist billing, sales, programming and technical support concerns and inquiries
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Assistant Manager
McDonald’s Philippines
2014.09 - 2016.07
- Ensures all cash handling related documents are filled and kept organized
- Completes all assigned daily paperwork, weekly inventories and Statistical reports
- Responsible for the ordering, maintaining stock levels and availability of stocks in the restaurant
- Assist Store Manager in recruiting and hiring appropriately and ensure store is fully staffed at all times
- Responsible for the regularization, quarterly PR, and evaluation of store employees
Education
Bachelor of Science - Hotel and Restaurant Management
Panpacific University North Philippines
Philippines 2009.06 - 2013.03
Certified Assistant Nursing Course
Newton Training School
Abu Dhabi 2021.12 - Current
Central Sterile Services Dept. Technician Couse
PrimeXperts Healthcare Consultancy And Training
Abu Dhabi 2022.01 - Current
Skills
Exceptional customer service
Customer focused-service
Communication skills
Staff Management
Food hygiene and Sanitation
Certification
Basic Life Support for Healthcare Providers & Rescuers
Timeline
Caregiving Course
2022-12
Basic Life Support for Healthcare Providers & Rescuers
2022-11
Central Sterile Services Dept. Technician Couse
PrimeXperts Healthcare Consultancy And Training
2022.01 - Current
Certified Assistant Nursing Course
Newton Training School
2021.12 - Current
Teammate/Customer Service Representative
Task
2020.09 - 2021.03
Customer Service Representative Cum Cashier
Funscapes
2018.01 - 2018.12
Technical Support Associate
Convergys Inc
2016.08 - 2017.09
Assistant Manager
McDonald’s Philippines
2014.09 - 2016.07
Bachelor of Science - Hotel and Restaurant Management
Panpacific University North Philippines
2009.06 - 2013.03