Lyn J. Tendero
Al Ain, Abu Dhabi,UAE
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Teammate/Customer Service Representative
Task
09.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Review and identify root cause for all escalated service request and use this information to improve continuously within service delivery teams.
Customer Service Representative Cum Cashier
Funscapes
Al Ain, Abu Dhabi
01.2018 - 12.2018
- Incharge of Food stall and ticketing booth
- Assist in operating Rides and markets promotions
Technical Support Associate
Convergys Inc
Mabalacat City , Pampanga
08.2016 - 09.2017
- Provides and assist billing, sales, programming and technical support concerns and inquiries
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Assistant Manager
McDonald’s Philippines
09.2014 - 07.2016
- Ensures all cash handling related documents are filled and kept organized
- Completes all assigned daily paperwork, weekly inventories and Statistical reports
- Responsible for the ordering, maintaining stock levels and availability of stocks in the restaurant
- Assist Store Manager in recruiting and hiring appropriately and ensure store is fully staffed at all times
- Responsible for the regularization, quarterly PR, and evaluation of store employees
Education
Bachelor of Science - Hotel and Restaurant Management
Panpacific University North Philippines
Philippines 06.2009 - 03.2013
Certified Assistant Nursing Course
Newton Training School
Abu Dhabi 12.2021 - Current
Central Sterile Services Dept. Technician Couse
PrimeXperts Healthcare Consultancy And Training
Abu Dhabi 01.2022 - Current
Skills
Exceptional customer service
Customer focused-service
Communication skills
Staff Management
Food hygiene and Sanitation
Certification
Basic Life Support for Healthcare Providers & Rescuers
Timeline
Caregiving Course
12-2022
Basic Life Support for Healthcare Providers & Rescuers
11-2022
Central Sterile Services Dept. Technician Couse
PrimeXperts Healthcare Consultancy And Training
01.2022 - Current
Certified Assistant Nursing Course
Newton Training School
12.2021 - Current
Teammate/Customer Service Representative
Task
09.2020 - 03.2021
Customer Service Representative Cum Cashier
Funscapes
01.2018 - 12.2018
Technical Support Associate
Convergys Inc
08.2016 - 09.2017
Assistant Manager
McDonald’s Philippines
09.2014 - 07.2016
Bachelor of Science - Hotel and Restaurant Management
Panpacific University North Philippines
06.2009 - 03.2013