Sharafudheen Aboobakker
Expert In HR & Sales Operations.
Dubai,United Arab Emirates
Summary
Seeking to leverage leadership expertise. Visionary individual with more than 11 years working as management for various organizations. Highly communicative and experienced in Team Building and Management . Strengths in strategic planning, efficiency and team building.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
6
6
Languages
Work History
Head Of Operations
Future Placements
06.2021 - Current
- Looking after the overall service delivery of the recruitment team and work closely with the Account
- Measure KPIs and build strong stakeholder relationships
- Being aware of latest trends and sharing knowledge with the Senior Managers is critical in ensuring we add value to our clients at all times
- Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives/ projects and additional service offerings.
- Analyzing and communicating recruitment trends, results and insights (business unit, client and external market) to drive future recruitment activity, improve compliance and reduce risk,
- Monitoring the delivery of recruitment services in accordance with , ensuring seamless delivery between the onsite and offshore resources,
- Ensuring the team is fully briefed on the contractual recruitment delivery process to include in-scope activities, SLAs, mandatory recruitment activity stages and team responsibilities,
- Developing an effective Talent Pool framework for all Business units to include: job segmentation, defined sourcing strategies, and an articulated engagement plan per role type,
- Managing relationships with 3rd party service providers as assigned,
- Representing the client brand in the market to attract and retain talent, developing a reputation of recruitment best practice/employer of choice,
- Monitoring service delivery against contractual terms and manage out of scope service requests and provide support for proposal management where appropriate,
- Recruiting , inducting and training new team members where and when required,
Operations & Marketing Manager
First Crew
07.2019 - 08.2021
- Some of the Clients dealt - Aramex, Amazon, Fetchr, Noon, imile, ABB, Budget, Delmonte, Carrefour
- Plan and review compensation actions; enforcing policies and procedures .
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Develop operations systems
- Analyze process workflow, employee and space requirements and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Run a safe, injury/accident free workplace
- Responsible for all aspects of vehicles
- Establish contracts and pricing and ensuring new business sign ups
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Asst. Operations Manager
Tabasco Tech Cont. L L C
04.2015 - 07.2019
- Providing support to Operations Manager in the day to day running of organization
- Develop work rules and guidelines for the employees
- Identify what is required for the staff to carry out their duties
- Ensure assignments are carried out as planned
- Oversee financial issues and develop the strategies for the growth of the company
- Maintain and organize company's facilities
- Evaluate the present scenarios and suggest ways of improving important areas
- Establishing, maintaining and expanding the customer base
- Servicing the needs of your existing customers
- Increasing business opportunities through various routes to market
- Setting sales targets for individual reps and sales team as a whole
- Monitoring your team's performance and motivating them to reach targets
- Client building, Management and communications .
- Keeping up to date with competitors
Sales Supervisor
Exports, United Parts
05.2010 - 04.2015
- To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives
- To assist the Sales Manager in revising and implementing the sales strategies plans
- To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets
- To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers
- Supervise the shift that you are scheduled.
- Assist Sales Manager by completing all assigned duties.
- Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
- Supervise Sales Representatives.
- Assist with sales rep questions, concerns and product/service questions..
- Create reports showing Sales %, install %, adherence, and attendance etc.
- Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.
- Deliver positive feedback, Employee Rewards and Customer Recognition to employee.
- Communicate all employee relations issues, concerns, and incidents to Sales Manager.
- Monitor calls, provide feedback to reps and assist reps on sales %, and quality assurance goals
Export Sales Engineer
United Parts
05.2010 - 08.2011
- Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements
- Provides product, service, or equipment technical and engineering information by answering questions and requests
- Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule
- Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services
- Gains customer acceptance by cost reductions and operations improvements
- Submits orders by conferring with technical support staff; costing engineering changes
- Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed;
- Contributes to team effort by accomplishing related results as needed.
Data Analyst
Docustream India Pvt Ltd
03.2009 - 04.2010
- Identify problematic areas and conduct research to determine the best course of action to correct the data
- Analyze and problem solves issues with current and planned systems as they relate to the integration and management of patient data
- Monitor for timely and accurate completion of select data elements
- Monitor data dictionary statistics.
- In collaboration with others, develop and maintain databases and data systems necessary for projects and department functions
- Acquire and abstract primary or secondary data from existing internal or external data sources
- In collaboration with others, develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
- Perform data entry, either manually or using scanning technology, when needed or required.
Education
Bachelor of Business Administration (B.B.A - Business Administration, Management and Operations
Jaipur National University
01.2017 - 01.2020
Diploma - Computer Science
Ideal Technical College
01.2006 - 01.2009
Operation Assistant - undefined
National Council for Vocational Training
COPA
01.2006 - 01.2007
EgZ9CroHxF Six Sigma Yellow Belt - 6sigmastudy - The global certification body for six sigma certifications - undefined
Skills
Business operations proficiency
Succession planning
Labor negotiations
Workforce improvements
Company policies
Performance management
Recruitment strategies
Strategic account development
New Business Development
Coaching and mentoring
Staff Management
Procurement expertise
Certification
Six Sigma Yellow Belt by Aveta USA
Timeline
Head Of Operations
Future Placements
06.2021 - Current
Operations & Marketing Manager
First Crew
07.2019 - 08.2021
Bachelor of Business Administration (B.B.A - Business Administration, Management and Operations
Jaipur National University
01.2017 - 01.2020
Asst. Operations Manager
Tabasco Tech Cont. L L C
04.2015 - 07.2019
Sales Supervisor
Exports, United Parts
05.2010 - 04.2015
Export Sales Engineer
United Parts
05.2010 - 08.2011
Data Analyst
Docustream India Pvt Ltd
03.2009 - 04.2010
Diploma - Computer Science
Ideal Technical College
01.2006 - 01.2009
Operation Assistant - undefined
National Council for Vocational Training
COPA
01.2006 - 01.2007