RAJ KUMAR M
Dubai
Summary
Dedicated to fostering organizational growth and development through maximization of expertise in customer service, sales, and communication, aiming for a distinguished and impactful role.
Overview
10
10
years of professional experience
Work History
Patient Care Counsellor - Inside sales/Customer Service
DTDHI Health India Pvt Ltd.
12.2021 - 06.2025
- Collaborated on the ICICI Lombard and Niva Bupa Health Insurance projects.
- Ensuring smooth coordination of insurance-related processes, like claims and approvals.
- Responsible for onboarding patients, cold calling, and consistently meeting team targets.
- Managed and maintained patient Electronic Health Records (EHR) with accuracy and attention to detail.
- Delivered timely customer support through phone, chat, email, and WhatsApp, ensuring patient satisfaction.
- Addressed patient inquiries and resolved issues efficiently and effectively.
- Scheduled and coordinated appointments with physicians, physiotherapists, cardiologists, psychologists, etc.
Customer Care Executive - Sales/Operations Specialist
USG Boral Building Products India Pvt Ltd.
07.2018 - 05.2021
- Processed purchase orders in SAP CRM and generated accurate, timely invoice copies.
- Collaborated with Warehouse, Logistics, and Finance teams to ensure efficient order fulfillment.
- Initiated sales discussions and gathered order inquiries from non-regular customers.
- Managed Centralized South Indian Customer Feedback System, ensuring resolution of customer concerns.
- Created codes, released credits, and followed up on outstanding payments.
- Handled processing of material test certificates to meet compliance and quality assurance standards.
Senior Customer Service Representative
Aegis BPO Services
01.2015 - 07.2018
- Operated within the Vodafone Premium Process, ensuring high-quality customer service and support.
- Answered inbound calls courteously and professionally, addressing customer inquiries.
- Handled calls related to telecommunications services, bill disputes, and mobile data issues.
- Resolved customer queries and escalations in a timely and efficient manner, ensuring satisfaction.
- Accountable for achieving First Call Resolution (FCR) to enhance customer experience and efficiency.
- Consistently met SLA, CSAT scores, and quality standards to ensure optimal service delivery.
Education
Graduation in (B. Com) -
05.2009
Skills
- System/Apps: MS Office (Excel, PowerPoint, Outlook), MS-DOS, Windows, and Linux/Ubuntu operating systems
- Sales/operations: Sales/retention strategies, order and people management, leadership, adaptability, resilience
- Customer service: problem solving, negotiation, conflict resolution, empathy, and patience
- Tools/software: SAP CRM, Salesforce, JumpCloud, Slack, JIRA, Zoho, Avaya
- Typing Skills: 35-40 words per minute
HOBBIES / INTERESTS
Reading books, upskilling or reskilling, traveling or exploring new places
NATIONALITY, VISA STATUS
INDIAN, TOURIST VISA
Personal Information
Alternate Mobile Number
(971) 585936951
Languages
English, Hindi, Kannada, Telugu
Timeline
Patient Care Counsellor - Inside sales/Customer Service - DTDHI Health India Pvt Ltd.
12.2021 - 06.2025
Customer Care Executive - Sales/Operations Specialist - USG Boral Building Products India Pvt Ltd.
07.2018 - 05.2021
Senior Customer Service Representative - Aegis BPO Services
01.2015 - 07.2018
Sri Venkateshwara Junior & Degree College - Graduation in (B. Com),
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