Neha Saxena
Dubai
Summary
With 13 years of combined experience in the Global Travel Industry and Wealth Management, I possess a unique skill set that positions me for significant career growth. As a customer-focused manager, I have successfully contributed to company profits by enhancing team efficiency and productivity.
Currently pursuing a Certificate in Investment & Portfolio Management from Rice University (USA), I am committed to expanding my knowledge in financial investments to better assist individuals in achieving financial freedom and security. My strong organizational skills and ability to quickly analyze and solve problems drive me to deliver positive outcomes consistently
Overview
14
14
years of professional experience
Work History
Assistant Vice President-Client Relationship
Bluechip Group of Companies
03.2021 - 05.2024
- Developed and implemented strategies to increase operational efficiency at Abu Dhabi Branch.
- Managed long-term customer relationships to increase revenue.
- Organized team meetings, facilitated effective communication among members.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Collaborated with clients in person, overseeing and enhancing 7 Million $ investment portfolios.
- Drove revenue growth by identifying lucrative market trends and customer demands.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
- Developed marketing campaigns to attract new clients.
- Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
- Renewed contracts promptly to maintain high-value client bases.
- Identified and developed new business opportunities, expanding existing client bases.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
Manager-Global Travel Desk
Square Yards
03.2015 - 06.2020
- Coordinated international and domestic flights, accommodations, travel insurance, visas, forex cards, reimbursements, per diem, transport, MICE events
- Successfully monitored and controlled a 12 CR annual budget for global corporate travel expenses, including international and domestic flights, accommodations, and visas.
- Collaborated closely with finance & HR team for timely expense management reporting.
- Improved company travel efficiency by streamlining booking processes and payments.
- Maintained thorough records of all bookings and expenses for transparency.
- Optimized travel policy, aligning it with company objectives.
- Implemented the use of travel agency and company software to streamline employee travel logistics, resulting in improved cost-efficiency.
- Verified employer's insurance and all documentation ahead of travel for reduced risk.
- Developed strategic policies and programs for corporate travel, including the preparation of necessary SOP.
- Generated cost savings for corporate travel budget through meticulous vendor negotiation.
- Accomplished multiple tasks within established timeframes.
Senior Relationship Executive-B2B
Just Click Travels Pvt ltd & Aadya E-Travel(PCTI)
03.2012 - 03.2015
- Maximized communication efficiency by utilizing CRM software for client management.
- Participated in industry events to foster professional connections.
- Streamlined client onboarding process, improving first-time customer experience.
- Developed and maintained solid relationships with approximately 30-35 corporate clients by providing consistent communication and attending to their needs.
- Handled escalated client issues with patience and professionalism, ensuring satisfactory resolution.
- Developed comprehensive client reports detailing account activities and areas for improvement.
- Negotiated contracts terms with potential clients, resulting in mutually beneficial agreements.
Travel coordinator
Paras Holidays
10.2011 - 02.2012
- Effectively juggled multiple tasks simultaneously under high-pressure situations ensuring timely completion of all assignments.
- Coordinated large group bookings for company events and meetings seamlessly.
- Developed strategic partnerships with key industry players to enhance service offerings.
- Enhanced customer satisfaction by delivering prompt responses to enquiries and complaints.
- Provided comprehensive support to travelers with special needs or requests.
- Managed complex visa applications for global Leisure & business trips to ensure timely approvals.
Event coordinator-Operations
Sound of Now
10.2010 - 10.2011
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Researched local venues to determine capacity requirements, pricing and availability.
- Drafted guest lists and oversaw correspondence to solidify number of expected attendees.
- Enhanced attendee experience with meticulous attention to detail in event planning.
- Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
Education
Master of Business Administration - Tourism Management
Alagappa University
Diploma - Event Management , Advertising & Public Relation
Centre for Research in Arts of Film & Television
Bachelor of Arts - Economics , Geography & Tourism Management
University of Lucknow
Skills
- Investment strategies
- Client relationship management
- Market trend analysis
- Insurance planning
- Portfolio management
- Risk assessment
- Markets understanding
- Salesforce CRM
- People Management
- Sales techniques
- Market research
- Contract negotiation
- Lead generation
- Profit and revenue-generating strategies
- Key account management
- Client acquisition
- Brand-building strategies
- Assertive leadership
- Performance monitoring
Timeline
Assistant Vice President-Client Relationship
Bluechip Group of Companies
03.2021 - 05.2024
Manager-Global Travel Desk
Square Yards
03.2015 - 06.2020
Senior Relationship Executive-B2B
Just Click Travels Pvt ltd & Aadya E-Travel(PCTI)
03.2012 - 03.2015
Travel coordinator
Paras Holidays
10.2011 - 02.2012
Event coordinator-Operations
Sound of Now
10.2010 - 10.2011
Master of Business Administration - Tourism Management
Alagappa University
Diploma - Event Management , Advertising & Public Relation
Centre for Research in Arts of Film & Television
Bachelor of Arts - Economics , Geography & Tourism Management
University of Lucknow
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