Raneem Salah
Abudhabi
Summary
Dynamic and results-oriented professional with a proven track record at La Belle Medical Center, excelling in customer service and office administration. Skilled in managing appointment systems and leveraging excellent communication abilities to enhance client relations. Demonstrated success in improving service delivery and mastering data entry, contributing to significant business achievements.
Overview
4
4
years of professional experience
Work History
Receptionist /Inside Sales Representative
La Belle Medical Center
12.2023 - Current
Responsibilities:
- Welcomed clients and provided a professional and friendly experience, with a special focus on VIP customers.
- Handled customer complaints and resolved issues promptly to ensure satisfaction.
- Managed phone inquiries and appointments using scheduling systems.
- Conducted sales activities, including recommending services and creating tailored offers for clients.
- Processed billing and managed daily accounting tasks accurately.
- Operated payment systems like Tabby and Tamara to facilitate smooth financial transactions.
- Prepared reports and managed data using tools such as Excel and Word.
- Excellent communication and exceptional customer service skills.
- Proficiency in multitasking and effective time management.
- Advanced knowledge of computer programs and reporting tools.
- Strong sales and persuasion abilities to achieve business objectives.
Receptionist / Medical Services Coordinator
Al Enaya Private Hospital
01.2021 - 01.2023
Responsibilities:
- Greeted patients and visitors warmly, ensuring a smooth check-in process.
- Answered phone calls and provided detailed information about medical services.
- Coordinated patient appointments with doctors and medical staff to ensure efficient scheduling.
- Addressed patient inquiries and resolved issues or escalated them to management as needed.
- Conducted patient satisfaction surveys and prepared reports for management to enhance service quality.
- Organized and maintained patient files in collaboration with administrative and medical departments.
- Strong time management and organizational skills in a medical setting.
- Excellent communication and problem-solving abilities to ensure patient satisfaction.
- Proficiency in managing appointment systems and patient records.
- Comprehensive understanding of patient needs and the ability to provide appropriate support.
Education
Diploma - Faculty Business Administration
University of Aleppo
Aleppo, Syria07-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Receptionist /Inside Sales Representative
La Belle Medical Center
12.2023 - Current
Receptionist / Medical Services Coordinator
Al Enaya Private Hospital
01.2021 - 01.2023
Diploma - Faculty Business Administration
University of Aleppo
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