Open To Work
ALI ADAM HASSAN
Abu Dhabi
Summary
Customer-oriented Engineer with a strong history of leading high-performance teams to meet and exceed objectives. Dedicated and hardworking with a personal drive to deliver excellence. Tactical team builder with a strong background in training and team development. Energetic graduate well-versed with strong communication and organization skills. Committed to seeking solutions to various problems and applying extensive analytical knowledge to the findings. Adept at multi-tasking, leading group discussions in various projects settings.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Data Entry
Focus Services
- Oversaw maintenance and administration of computer networks and associated computing environments.
- Executed disaster recovery operations and managed data backup processes as needed.
- Spearheaded planning and implementation of network security measures to safeguard data across software and hardware systems.
- Executed troubleshooting, diagnosis, and resolution of hardware, software, and network system issues.
- Executed replacement of faulty network hardware components to ensure optimal system performance.
- Administered configuration and monitoring of virus protection software and email applications.
- Analyzed network performance metrics to identify necessary adjustments.
- Facilitated discussions with network users to resolve existing system issues.
- Administered master consoles to oversee network and computer system performance.
- Facilitated coordination of computer network access and utilization processes.
- Designed, configured, and tested networking software, computer hardware, and operating system software to ensure system reliability.
- Oversaw technology management and delivered administrative support for diverse systems.
- Diagnosed and resolved diverse IT issues while delivering technical support.
- Executed installation and configuration of computer hardware, software systems, networks, printers, and scanners.
- Documented incidents and faults, ensuring accurate categorization and prioritization according to team procedures.
- Delivered comprehensive desktop support across Windows, Mac, and Linux platforms.
- Resolved service issues and requests promptly through helpdesk ticket systems including Ivanti, ServiceNow, and Jira.
- Executed antivirus installation across all desktops and laptops to enhance cybersecurity measures.
- Documented faults and maintained comprehensive logs for servers, desktops, and laptops.
- Oversaw monitoring, maintenance, operation, and troubleshooting of daily remote access technologies.
- Managed comprehensive inventory log for all IT assets.
- Oversaw documentation and maintenance of licensing for all purchased software.
- Executed essential administrative support tasks to achieve operational objectives.
IT Support Engineer
Shatella for Service & Commerce CO.
Khartoum, Sudan
06.2019 - 02.2022
- Oversaw maintenance and administration of computer networks and associated computing environments.
- Executed disaster recovery operations and managed data backup processes as needed.
- Spearheaded planning and implementation of network security measures to safeguard data across software and hardware systems.
- Executed troubleshooting, diagnosis, and resolution of hardware, software, and network system issues.
- Executed replacement of faulty network hardware components to ensure optimal system performance.
- Administered configuration and monitoring of virus protection software and email applications.
- Analyzed network performance metrics to identify necessary adjustments.
- Facilitated discussions with network users to resolve existing system issues.
- Administered master consoles to oversee network and computer system performance.
- Facilitated coordination of computer network access and utilization processes.
- Designed, configured, and tested networking software, computer hardware, and operating system software to ensure system reliability.
- Oversaw technology management and delivered administrative support for diverse systems.
- Diagnosed and resolved diverse IT issues while delivering technical support.
- Executed installation and configuration of computer hardware, software systems, networks, printers, and scanners.
- Documented incidents and faults, ensuring accurate categorization and prioritization according to team procedures.
- Delivered comprehensive desktop support across Windows, Mac, and Linux platforms.
- Resolved service issues and requests promptly through helpdesk ticket systems including Ivanti, ServiceNow, and Jira.
- Executed antivirus installation across all desktops and laptops to enhance cybersecurity measures.
- Documented faults and maintained comprehensive logs for servers, desktops, and laptops.
- Oversaw monitoring, maintenance, operation, and troubleshooting of daily remote access technologies.
- Managed comprehensive inventory log for all IT assets.
- Oversaw documentation and maintenance of licensing for all purchased software.
- Executed essential administrative support tasks to achieve operational objectives.
Education
Information Technology Diploma - Telecommunications
Omdurman Ahlia University
Khartoum, Sudan01-2018
High School Diploma -
Omdurman Ahlia University
Khartuom 08-2014
Associate of Science -
Ali Alsaed
Sudan 09-2013
Skills
Executed optimization and performance tuning strategies to enhance system efficiency
Executed data collection and analysis processes to inform strategic decision-making
Conducted comprehensive technical analysis to identify system improvements
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Assisted in developing C programming solutions for various projects Supported team members in debugging and troubleshooting code Contributed to documentation of programming processes and standards
Assisted teams in executing MATLAB projects by providing technical support and troubleshooting Collaborated with peers to develop and test algorithms for various applications Contributed to documentation and reporting processes to enhance project clarity
Oversaw management and configuration of Cisco routers to ensure optimal network performance
Crafted clear and concise technical documentation to enhance user understanding
Established and enforced best practices and standards to enhance operational efficiency
Executed router configuration to optimize network performance and reliability
Certification
Information Technology Diploma Certificate
Languages
English
Arabic
Timeline
IT Support Engineer
Shatella for Service & Commerce CO.
06.2019 - 02.2022
Data Entry
Focus Services
Information Technology Diploma - Telecommunications
Omdurman Ahlia University
High School Diploma -
Omdurman Ahlia University
Associate of Science -
Ali Alsaed