Mostafa Foad
Relationship Officer
Abu Dhabi,UAE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Offers strong interpersonal and task prioritization skills.
Experienced Central operation , Accounting and Customer Services with over 5 years. Excellent reputation for resolving problems and improving customer satisfaction. Organized Accountant with 3 years of managing accurate accounting information, tax return support, bookkeeping and corporate operations. Astute financial professional with keen eye for detail and high level of integrity. Works well in large teams in corporate environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Relationship Officer
Abu Dhabi Islamic Bank
09.2020 - Current
- Meet with loan applicants to identify their needs and collect information for loan applications
- Analyze active loan files on a regular basis and recommend solutions to speed up the loan process
- Complete loan contracts and teach clients on policies and regulations
- Interview applicants to define financial eligibility and establish debt payment plans
- Monitor and update account records
- Submit loan applications in a timely manner
- Prepare detailed loan proposals.
Assistant Central Operation
National bank of Fujairah
11.2019 - 06.2020
- Handling inward and outward clearing cheques, including checking of security features and physical reconciliation
- Preparing daily inward clearing cheques report
- Coordinates with the Relationship Manager (RM) to resolve rejected / returned cheques
- Calling and attending customer queries regarding returned cheques
- Handling internal emails / customer queries raised through various portals
- Handling cheque returns and dispatch process
- Preparing monthly branch operation MIS Report
- Checking daily transactions of teller’s vouchers
- Prepares Cheques Deposit Machine (CDM) Reconciliation
- Preparing daily various report.
ICCS Check Processor
National bank of Fujairah
06.2018
- Handling outward clearing cheques, including checking of security features and physical reconciliation
- Reparing daily outward clearing cheques report
- Handling cheque returns and dispatch process
- Arranging outward / internal mails (mailing and dispatch activities)
- Maintaining various files
- Prepares Cheques Deposit Machine (CDM) Reconciliation, Accountant
- Aneen Mall for Trading Centre.
Financial and Administrative Accountant
Raneen Company
02.2018
Financial Accountant
Raneen Company
- 09.2017
Head Cashier and customer service
department
05.2016 - 01.2017
Remittance clerk
05.2012 - 01.2015
- Processing of incoming/outgoing international and domestic remittance, such as Telegraphic, Transfer, Local Bank Transfer, Western Union, Cash Express and Instant Transfer credit card, Payment, Utility Payment, Wage Payment
- System Cash Collection and Disbursal, Mobile, Recharge, Payment and Issuance of Air ticket for tie-up Airline Companies and National Bonds
- Collect all supporting documents for the transactions conducted
- Arrange transaction receipts as per the uniform filing system of the company
Education
Accounting
Tanta University
06.2012 - 09.2015
Commercial English Diploma - Business Administration
Tanta University
03.2016 - 07.2016
Skills
Customer Servies
Team Work
Organization and Time management
Relationship building and management
Check processing adjustments
Microsoft office
Additional Information
- Personal information , Egyptian
- 06/09/1990
- Married
- Residence
Timeline
Relationship Officer
Abu Dhabi Islamic Bank
09.2020 - Current
Assistant Central Operation
National bank of Fujairah
11.2019 - 06.2020
ICCS Check Processor
National bank of Fujairah
06.2018
Financial and Administrative Accountant
Raneen Company
02.2018
Head Cashier and customer service
department
05.2016 - 01.2017
Commercial English Diploma - Business Administration
Tanta University
03.2016 - 07.2016
Accounting
Tanta University
06.2012 - 09.2015
Remittance clerk
05.2012 - 01.2015
Financial Accountant
Raneen Company
- 09.2017