Vikash Rawat
Dubai
Summary
Dynamic and results-driven Restaurant Supervisor with 8 years of progressive experience in high-volume, fast-paced hospitality environments. Proven ability to lead and mentor cross-functional teams, drive sales growth, and deliver outstanding guest experiences. Adept in HACCP compliance, team training, cost control, and pre-opening project execution. Committed to operational excellence and building long-term customer relationships. Seeking to bring my operational expertise, guest service passion, and leadership skills to Raising Cane's as an Assistant Restaurant Manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
PizzaExpress
03.2022 - Current
- Leading FOH operations and supporting management duties, effectively functioning in an assistant managerial capacity.
- Directed team scheduling, training, and mentoring to maintain staff motivation and performance.
- Acted as Manager on Duty, providing leadership during peak hours and ensuring smooth operations.
- Enhanced guest satisfaction by resolving complaints and leading upselling initiatives.
- Monitored inventory, conducted audits, and streamlined ordering to reduce waste and control costs.
- Ensured consistent food quality and hygiene through regular inspections and training.
- Maintained documentation related to training, compliance, and vendor management.
- Enforced company standards and operational procedures through daily shift execution and team coaching, fostering a culture of quality and consistency.
Head Waiter
PizzaExpress
03.2020 - 02.2022
- Supported daily operations and supervised team members to uphold service quality.
- Trained and onboarded new staff, helping reduce turnover and improve guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed mise-en-place and assisted with floor planning and service setup.
Restaurant Trainer
PizzaExpress
07.2019 - 02.2020
- Delivered training on food service protocols, safety regulations, and company SOPs.
- Played a key role in achieving improved audit scores through staff development.
Waiter
PizzaExpress
09.2017 - 06.2019
- Provided courteous service, handled guest concerns, and processed orders efficiently.
- Supported restaurant operations with consistent performance and team collaboration.
Industrial Trainee
Vivanta by Taj
11.2015 - 03.2016
- Rotated through departments including FOH, Housekeeping, and F&B Services.
- Assisted with event setups and banquet management during hotel functions.
Education
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
05.2017
Higher Secondary Certificate - undefined
Indira Ideal Senior Secondary School
04.2014
Secondary School Certificate - undefined
Indira Ideal Senior Secondary School
04.2013
Skills
- Team Leadership & Staff Development
- Sales & Upselling Strategies
- Health & Safety Compliance (HACCP, COSHH, PIC)
- Operational Efficiency & Cost Control
- Stock & Inventory Management
- Rota & Shift Scheduling
- Guest Experience Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Shift Management & Crew Deployment
- Problem Solving & Goal Execution
- Quality assurance
- Operational efficiency
Certification
- Certified PIC (Person-In-Charge)
- PizzaExpress Certified Restaurant Trainer
- BFH, GHP & HACCP Awareness
- COSHH Certified
- Certified Fire Warden
- Certified Medic
Accomplishments
- Employee of the Month – June and December 2018, February 2021, July 2023, November 2024,
- Led team to achieve highest OE Audit score: 98.03% in 2021
- Key contributor in Pre-Opening of Pizza Express Outlet, January, 2022
- Implemented HACCP protocols in 2 outlets in 2018.
Timeline
Restaurant Supervisor
PizzaExpress
03.2022 - Current
Head Waiter
PizzaExpress
03.2020 - 02.2022
Restaurant Trainer
PizzaExpress
07.2019 - 02.2020
Waiter
PizzaExpress
09.2017 - 06.2019
Industrial Trainee
Vivanta by Taj
11.2015 - 03.2016
Higher Secondary Certificate - undefined
Indira Ideal Senior Secondary School
Secondary School Certificate - undefined
Indira Ideal Senior Secondary School
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
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