Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prince Koduah  Abeyie

Prince Koduah Abeyie

Dubai ,United Arab Emirate

Summary

Dedicated and empathetic customer service professional with 5 years of experience delivering exceptional support and resolving issues efficiently. Proven track record of improving customer satisfaction, loyalty, and driving business growth.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

SECURITY/CUSTOMER SERVICE

EJADAH ASSET MANAGEMENT
DUBAI, UNITED ABAB EMIRATES
01.2020 - Current

• Maintained exceptional composure and professionalism in high-pressure environments.
• Fostered team collaboration to enhance operational efficiency and effectiveness.
• Created and sustained safe, welcoming, and customer-friendly facility atmosphere.
• Partnered with colleagues to elevate overall customer satisfaction and experience.
• Monitored and enforced strict security protocols, ensuring seamless entry procedures.
• Excelled in high-pressure sales scenarios, driving customer retention and satisfaction.
• Streamlined team workflows to boost productivity and efficiency.

CUSTOMER SERVICE REPRESENTATIVE

Golden Tulip Hotel and Restaurant
Kumasi, Ghana
01.2015 - 01.2016

• Delivered prompt and effective solutions to customer inquiries, achieving high satisfaction rates.
• Consistently provided welcoming and supportive service experience to enhance customer engagement.
• Collaborated with team members to optimize service delivery and operational efficiency.
• Resolved customer issues efficiently while upholding friendly service atmosphere.
• Streamlined workflows to ensure seamless service and customer satisfaction.

FRONT DESK RECEIPTIONIST

Golden Tulip Hotel and Restaurant
Kumasi, Ghana
01.2014 - 01.2015

• Provided outstanding customer service by warmly greeting and assisting visitors.
• Expertly managed multi-line phone system, directing calls to appropriate departments.
• Scheduled and coordinated appointments, optimizing resource allocation and time management.
• Created welcoming environment for clients, ensuring positive first impression.
• Maintained organized schedules to enhance operational efficiency and client satisfaction.

Education

High School Diploma - Business Management

Diaso Senior Hight School
Central Region , Ghana
09.2016 - 06.2019

Certificate - Computer hardware and networking

National Institute of Information Technology
Kumasi, Ghana
01.2020 - 12.2020

Skills

  • Pressure handling
  • Critical evaluation
  • Analytical mindset
  • Conflict Resolution
  • Interpersonal communication
  • Customer service orientation
  • First Aid certification

Languages

English
Fluent
Ashanti
Native

Timeline

SECURITY/CUSTOMER SERVICE

EJADAH ASSET MANAGEMENT
01.2020 - Current

Certificate - Computer hardware and networking

National Institute of Information Technology
01.2020 - 12.2020

High School Diploma - Business Management

Diaso Senior Hight School
09.2016 - 06.2019

CUSTOMER SERVICE REPRESENTATIVE

Golden Tulip Hotel and Restaurant
01.2015 - 01.2016

FRONT DESK RECEIPTIONIST

Golden Tulip Hotel and Restaurant
01.2014 - 01.2015
Prince Koduah Abeyie