EMMANUEL BANDA
Dubai,UAE
Summary
Client Relationship Manager | Business Development Professional | Account Management & Stakeholder Engagement
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
B2B Sales Leader
True Bell Middle East
Dubai
2026.01 - 2026.04
- Managed portfolios of hospitality clients and maintained ongoing relationships through regular meetings and follow-ups.
- Utilized CRM systems to track client interactions, opportunities, and account status updates.
- Conducted face-to-face consultations with decision-makers to identify business needs and provide tailored solutions.
- Negotiated commercial agreements and resolved client concerns, resulting in improved customer retention.
- Analyzed sales and account performance data to identify trends and develop action plans for business growth.
- Coordinated with internal teams to ensure timely processing of client requirements and requests.
Bar Manager
La Serre Bistro & Boulangerie
Dubai
2024.08 - 2025.12
- Assisted in beverage operations for premium French dining concept.
- Supported bar service quality and guest experience initiatives in high-volume environment.
- Contributed to recruitment and training of bar team members to enhance service delivery.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Negotiated supplier contracts for better pricing and improved product quality.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Promoted special offers and events via social media platforms boosting brand visibility.
Bar Manager & Duty Manager
Phileas Foggs
Dubai
2022.03 - 2024.06
- Managed customer escalations and resolved operational issues while maintaining service excellence.
- Coordinated communication between departments and external stakeholders.
- Prepared operational reports and monitored business performance metrics.
- Led multi-venue bar operations and served as Duty Manager across busy service periods and major events — overseeing staff, guest experience, and operational standards simultaneously across venues.
- Oversaw pre-opening activities for new service concepts and event spaces — contributing to fit-out coordination, equipment setup, menu planning, and staff briefing before launch.
- Managed inventory controls, stock ordering, and wastage reduction — improving beverage cost efficiency and ensuring consistent product availability across all service periods.
- Supervised and developed bar staff performance — conducting regular coaching, delivering skills training, and driving team culture of accountability and service excellence.
- Executed large-scale events end-to-end — planning logistics, coordinating staffing, managing supplier deliveries, and ensuring seamless guest experiences throughout.
- Phileas Foggs is a multi-venue hospitality concept in Dubai known for its events-driven programming and vibrant bar operations.
Business Development Manager — Coffee Solutions
Confidential Client
2021.01 - 2022.02
- Managed long-term client relationships across hospitality and corporate sectors.
- Conducted regular client visits, presentations, and business review meetings.
- Handled client inquiries and provided prompt resolutions to operational and commercial issues.
- Negotiated agreements and maintained high levels of client satisfaction and retention.
- Delivered training sessions and product education programs for partner businesses.
- Maintained accurate customer records and account updates through CRM platforms.
Bar Manager
The Scene by Simon Rimmer
Dubai
2017.04 - 2021.02
- Managed the full bar operation for a celebrity chef restaurant over a 4-year tenure — delivering consistent beverage quality, building a cohesive bar team, and contributing to the venue's strong reputation in Dubai's competitive dining scene.
- Developed and maintained beverage menus, managed supplier relationships, and oversaw stock management and cost controls across the bar department.
- The Scene by Simon Rimmer was a high-profile celebrity chef restaurant in Dubai, known for its quality beverage programme and vibrant dining atmosphere.
Head Bartender
Dutchies Restaurant
Dubai
2015.09 - 2017.03
- Led bar service and team coordination at a popular casual dining venue — developing leadership skills and building expertise in volume bar operations and customer-facing hospitality.
Bartender
Ocean Basket
2014.05 - 2015.08
- Delivered front-line bar service at a high-volume casual dining chain — building foundational skills in beverage preparation, cash handling, and guest service.
Education
Bachelor of Marketing - Marketing
University of Zimbabwe
Zimbabwe 2012.05 - 2016.09
Bachelor of Business Administration - Entreprenuership
Swiss School of Management
UAE / Dubai 2022.05 -
Skills
Client Relationship Management
Account Management
Retention Support
Stakeholder Engagement
CRM Management
Contract Negotiation
Portfolio Management
Data Analysis & Reporting
Objection Handling
Business Development
Partner Relationship Management
Customer Service Excellence
Microsoft Office Suite
Training & Presentation Delivery
Problem Solving
Cross-functional Collaboration
Websites
Certification
- WSET Level 1 — Wine & Spirits
- Euro Coffee Lavazza Championship — 3rd Place (competitive barista recognition)
- Short Course in Project Management
- Short Course in Procurement Management
- UAE Driving Licence (Active)
REFERENCES
References available upon request.
Timeline
B2B Sales Leader
True Bell Middle East
2026.01 - 2026.04
Bar Manager
La Serre Bistro & Boulangerie
2024.08 - 2025.12
Bachelor of Business Administration - Entreprenuership
Swiss School of Management
2022.05 -
Bar Manager & Duty Manager
Phileas Foggs
2022.03 - 2024.06
Business Development Manager — Coffee Solutions
Confidential Client
2021.01 - 2022.02
Bar Manager
The Scene by Simon Rimmer
2017.04 - 2021.02
Head Bartender
Dutchies Restaurant
2015.09 - 2017.03
Bartender
Ocean Basket
2014.05 - 2015.08
Bachelor of Marketing - Marketing
University of Zimbabwe
2012.05 - 2016.09