Customer-oriented General Manager with [6+] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
General Manager
Sultan Group - Ajman January
Ajman
01.2021 - Current
Developing and implementing growth strategies.
Prepared annual budgets with controls to prevent overages.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Overseeing daily business operations.
Training low-level managers and staff.
Creating and managing budgets.
Improving revenue 60%.
Hiring employees.
Evaluating performance and productivity.
Analyzing accounting and financial data.
Researching and identifying growth opportunities.
Generating reports and giving presentations.
Analyzed and applied legal principles and performed legal research to support litigation strategy.
Prepared and reviewed contracts and other legal documents following applicable regulations.
Create and Follow up on cases, commercial contract projects, agencies, wills, memoranda and mutual agreements.
Drafting/reviewing/modifying /Submit/ forms of agreements, forms, notices, letters, undertakings, etc.
Drafting/reviewing/modifying /Submitting / forms of agreements, forms, notices, letters, undertakings, etc.
Drafting/reviewing agreements that company will sign with vendors or suppliers/service providers Standard Policies, Procedures and Documents Establishing new companies, amending existing companies, and maintaining records of group companies and agency agreements Requirements.
HR Manager / PRO
SBS - Shema businessmen services
Ajman
01.2020 - 04.2021
Developed and maintained courteous and effective working relationships.
Participated in team-building activities to enhance working relationships.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Responsible for coordinating and liaising between the company and Government organizations / authorities and providing a key interface between the two.
Obtain new employment visas / work permits for all expatriate employees.
Facilitate and follow-up cancellation of visas for employees and dependents
Liaison with other country offices in UAE with regards to Legalization.
Handling Visa matters.
Vehicle transfers and various other matters with RTA and other authorities.
Domestic clearing services.
Accountable in maintaining accurate records for all above services.
Type, manage, and track all applications on e-government sites & ministries including but not limited to: Employment procedures, visas, dependents visas, trade licenses, a variety of registration procedures, cancellations, renewals, bills payment & other routine measures.
Schedule medicals, insurance, visa applications for & accompany staff to all legal procedures when needed.
Represent the company at locations such as police stations, free zones, ministries, labor department, immigration, etc.
Be vigilant to capture and record any new changes and updates in legal procedures and update accordingly to the immediate supervisor.
Handle with care all confidential information like salaries, and documents like passports, certificates, petty cash, etc.
Executive Secretary to CEO
Emirates International Hospital
Abu Dhabi - Alain
11.2017 - 12.2019
Drove operational improvements which resulted in savings and improved profit margins.
Used coordination and planning skills to achieve results according to schedule.
Adhered to social distancing protocols and wore mask or face shield.
Resolved problems, improved operations and provided exceptional service.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Directed administrative functions for the directors, principals, consultants, and key managers.
Managed external contacts for CEO and kept track of periodic communication needed for priority
Frequently used word processing, spreadsheet, database and presentation software.
Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
Prioritize daily administrative tasks to ensure that projects are completed on time Filling
Petty Cash monitoring
Mailing
Quality Assistant in JCI accreditation processing and HAAD JAWDA Quality Performance
Shopping
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Took notes and dictation at meetings.
Answered high volume of phone calls and email inquiries.
Wrote reports, executive summaries and newsletters.
Organized and updated schedules for executives.
Orchestrated successful conferences and associated travel for speakers and attendees.
Insurance Coordinator
EMIRATES INTERNATIONAL HOSPITAL
AL AIN
01.2017 - 12.2019
Prepared insurance claims for submission to clearinghouses or insurance companies.
Filed and tracked insurance claims and communicated claims status to patients.
Verified insurance and communicated coverage to staff and patients.
Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
Quality assistant preparing KPI, S For Insurance Department
Interacted with clinical staff, patients, co-workers, and other Interacted with clinical staff, patients, co-workers, and other
Successfully trained other staff members on processes such as patient discharge, cashier functions, insurance verification and Obtaining insurance authorizations.
Processed and recorded new policies and claims.
Reviewed [500+] patient cases per week and verified insurance coverage information.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assistant Retail Store Manager
Early Learning Center
Dubai / Abudhabi
04.2014 - 01.2017
Managed scheduling for store shifts to accomplish proper staffing.
Trained and managed associates in customer service and sales techniques.
Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Checking and replenishing the stock on displays.
Sending the total sales to the area manager daily and weekly, Requesting items from the warehouse.
Operating the till and handling financial transactions
Establish a work schedule for staff
Answering queries from shoppers
Receiving deliveries from suppliers.
Cataloging stock & performing inventory checks
Optimized store displays and appearance via strategic merchandising.
Submitted orders for new inventory.
Examined merchandise to verify correct pricing and attractive displays.
Completed routine store inventories.
Resolved customer service issues promptly.
Education
AAPC- Medical Coding
AAPC
USA
01.2017 - 01.2018
High School Diploma -
Damascus School
Syria
01.2013 - 01.2014
Skills
Recruitment & Budgeting
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Manager
Sultan Group - Ajman January
01.2021 - Current
HR Manager / PRO
SBS - Shema businessmen services
01.2020 - 04.2021
Executive Secretary to CEO
Emirates International Hospital
11.2017 - 12.2019
Insurance Coordinator
EMIRATES INTERNATIONAL HOSPITAL
01.2017 - 12.2019
AAPC- Medical Coding
AAPC
01.2017 - 01.2018
Assistant Retail Store Manager
Early Learning Center
04.2014 - 01.2017
High School Diploma -
Damascus School
01.2013 - 01.2014
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