HUSHAM BABIKER
Client Services Representative
Dubai
Summary
Experienced client services executive with a background in luxury retail, fine art, and the Internet of Things. Skilled in sales coordination, order management, project support, and operations. Managed customer inquiries, coordinated sales activities, and handled order management. Acted as the primary contact for client technical issues, escalating. Delivered high-quality service providing personalized service and supporting operational tasks. Highly organized with strong communication skills Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
Work History
Client Services Representative
Christie's Auction House
2 2023 - 7 2024
- Respond promptly to all customers' requests/inquiries for standard information such as standard pricing by the list prices, availability of a product, lead-time, Minimum Order Quantity catalog, or sample requests, through phone and email
- Handled complex client inquiries and resolved issues promptly to maintain high standards of customer service
- Coordinated with various departments to facilitate smooth transactions and enhance client satisfaction
- Overseeing and maintaining customer contracts to ensure compliance and satisfaction
- Offering after-hours support on a rotational basis to address urgent customer needs
- Control credit blocks proactively and solve and/or escalate issues in coordination with Sales or Finance
- Provided detailed information about auction processes, artworks, and bidding procedures to clients
- Assisted in organizing and executing high-profile events and auctions, ensuring exceptional client experiences
- Maintained accurate client records and updated databases to track interactions and transactions
- Delivered personalized service to meet the unique needs and preferences of each client
- Implementing contracts and conducting regular reviews to assess customer performance and satisfaction.
Customer Experience Executive
Hermes
02.2021 - 02.2023
- Responded to client inquiries via multiple channels, including phone calls emails, chat, and face-to-face interactions
- Assisted clients with product availability and reservations across six boutiques in the GCC region
- Maintained high standards of customer service, ensuring a seamless and personalized experience for each client
- Handled complex client inquiries and resolved issues promptly to enhance client satisfaction
- Coordinated with boutique staff to ensure accurate and timely product information and reservations
- Provided detailed information about products, services, and brand policies to clients across GCC Countries.
IoT Account Manager
Teltonika IOT Networks Manufacturer
05.2017 - 01.2021
- Developed and maintained strong client relationships through regular communication and meetings
- Identified business opportunities and provided tailored IoT solutions to meet client needs
- Delivered compelling presentations and sales pitches to potential and existing clients
- Coordinated with internal teams to ensure seamless project execution and timely delivery of solutions
- Conducted market research to identify potential growth opportunities and industry trends
- Negotiated contracts and closed deals to achieve sales targets
- Provided ongoing support and training to clients on IoT products and services
- Served as the primary contact for client technical issues, facilitating communication with the technical team.
Education
Graduate Bachelor of Business Management -
University of Khartoum
Skills
Strong empathy
Call center experience
Data entry proficiency
Client Relationship Building
Up-selling techniques
Report Preparation
Technical aptitude
Fluency in multiple languages
Document processing
Cross-selling expertise
MS Office
Customer Relationship Management (CRM)
Administrative and Office Support
Websites
Strengthsandexpertise
- MS Word
- Excel
- PPT
- Invoices Reporting
- Interpersonal skills
- Business Development
- Negotiation Skills
- Communication
- Customer service skills
- Client Relationship Management
- Operations Management
- Calendar Management
- Bid Management
- Analytic skills
- SAP system
- Microsoft 365
- Attention to detail
- Sales prospecting
- Cold-calling proficiency
- Presentation skills
- Product knowledge
- Order Management
Languages
Arabic (Mother tongue)
English (Fluent)
Spanish (Advance)
Timeline
Customer Experience Executive
Hermes
02.2021 - 02.2023
IoT Account Manager
Teltonika IOT Networks Manufacturer
05.2017 - 01.2021
Client Services Representative
Christie's Auction House
2 2023 - 7 2024
Graduate Bachelor of Business Management -
University of Khartoum
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