Faith Iregi
Customer Service Assistant
Ajman
Summary
Driven Telesales Consultant and Customer Service Representative with a proven track record at Lionns Investment Company. Excelled in fostering teamwork, boosting sales through effective lead conversion, and enhancing customer loyalty. Skilled in sales strategies and active listening, achieving notable revenue growth and customer satisfaction. Demonstrates exceptional problem-solving abilities and rapport-building, contributing to continuous performance improvement.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Telesales Consultant
Lionns Investment Company
Dubai
04.2024 - 09.2024
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Assisted in the training of 10 new hires, sharing knowledge on company products, services, and telesales best practices.
- Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
- Participated actively in weekly sales meetings to discuss strategies for achieving targets and improving overall team performance.
- Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
Customer Service Representative
FK Resort AndSpa
Nyeri
06.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Special Education
University of Nairobi
Nairobi,Kenya 03.2017 - 12.2021
Skills
Goal-Oriented
Follow-up skills
Sales Strategies
Objection handling
Call Management
Performance Tracking
Building rapport
Customer Service
Active Listening
Product Knowledge
Problem-solving abilities
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Certificate in digital skills,basic IT,Financial Literacy and Employment Readiness
Timeline
Telesales Consultant
Lionns Investment Company
04.2024 - 09.2024
Customer Service Representative
FK Resort AndSpa
06.2022 - 01.2024
Bachelor of Arts - Special Education
University of Nairobi
03.2017 - 12.2021