Liya Benny
Dubai
Summary
Professional with 4 years of experience directing day to day activities and maintaining smooth operation processes. Ability to follow through with promises and easily adapt to changes in business needs.
Overview
5
5
years of professional experience
Work History
Operations Executive
Bliss Worldwide Destination and Events Management
05.2018 - 06.2019
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Reported issues to higher management with great detail.
Customer Relationship Officer
Bharti Airtel Limited
06.2016 - 04.2018
- Implemented CRM strategies enhancing sales.
- Supporting the team for their career growth with maximum standard
- Ensure all queries received by telephone, mail and chat lines are handled in professional manner
- Improved customer satisfaction scores
- Reduced churn rate through proactive engagement
ECOMMERCE EXECUTIVE
TOOBOM
05.2014 - 12.2015
- Developed and implemented campaigns for email, online advertising, search engines and direct mail
- Content writing and business development based on incoming website leads and quote requests
- Used analytics to track sales and monitor customer review
Education
Bachelor of Information Technology -
03.2016
Skills
- Communication skills, Documentation review, Leadership, Bilingual, Micro, Problem Management, Customer Relationship Management, Customer Retention, Customer Satisfaction
Languages
- English, Hindi, Malayalam, Tamil
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Interests
- Drawing and Painting
- Dance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Operations Executive - Bliss Worldwide Destination and Events Management
05.2018 - 06.2019
Customer Relationship Officer - Bharti Airtel Limited
06.2016 - 04.2018
ECOMMERCE EXECUTIVE - TOOBOM
05.2014 - 12.2015
Mahatma Gandhi University - Bachelor of Information Technology,
Similar Profiles
Amanda SevyAmanda Sevy
Event Coordinator at Bliss EventsEvent Coordinator at Bliss Events
JANSI KRISHNANJANSI KRISHNAN
Director of Business Development and Operations at Jane’s Global Destination Management FZ LLCDirector of Business Development and Operations at Jane’s Global Destination Management FZ LLC
Jaden WatkinsJaden Watkins
Program Design Associate at Hello! Destination ManagementProgram Design Associate at Hello! Destination Management