Haitham Balladraf
BDM | CSR | ADMIN & OPERATIONS MANAGEMENT PROFESSIONAL
Dubai,DU
Work Preference
Summary
Dynamic, detail oriented professional with over 13 years of experience in sales, administration, business development, customer relations, and operations management. Demonstrated expertise in driving revenue growth, cultivating strong client relationships, and leading high-performing teams to exceed targets. Proficient in market analysis, negotiation, and delivering exceptional customer service, consistently ensuring business success in competitive environments. Committed to leveraging strategic insights and innovative solutions to enhance organizational performance and achieve sustainable growth.
Overview
13
13
years of professional experience
Work History
Sales Administrator
AIG
05.2025 - 08.2025
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Attended sales training camp and brought best practices leadership back to company.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated advertising brochure for vendor use.
Sales Executive Motor Insurance Department
MASHREQ BANK (Mobisoft Telesolutions)
05.2023 - 03.2025
- Drive sales and customer acquisition for products like AXA / SUKOON / QIC / SALAMA / ORIENT / SUKOON TAKAFUL
- Develop and maintain strong client relationships
- Train and supervise sales teams to achieve targets
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Increased sales revenue by 20 % each quarter.
- Conducted new-hire trainings4times per year.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Informed customers of promotions to increase sales productivity and volume.
- Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of tele sales approach.
- Increased tele sales efficiency by implementing new call strategies and training methods.
- Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
- Assisted in training new hires, sharing best practices for successful tele sales marketing campaigns.
- Enhanced overall tele sales performance by regularly evaluating and refining call scripts, techniques, and strategies.
- Mentored new hires as they joined the tele sales team, providing guidance on company processes and sales strategies.
- Managed team of professionals, ensuring consistent performance and adherence to Bank regulatory policies.
Customer Service Rep / Submission Officer
VFS Global
04.2018 - 01.2020
- Managed visa processing and client documentation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service / Supply Associate
Careem
02.2015 - 01.2018
- Registered, Coordinated, Trained captains onboarding and support operations
- Handled customer queries and service escalations.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked flexible on multiple projects in establishment of Careem Application.
- Enhanced supplier relationships through effective communication and collaboration, resulting in improved delivery times and product quality.
- Participated in continuous improvement initiatives by identifying root causes of inefficiencies and proposing actionable solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Sales Coordinator
Bakheet Motors, Jeddah, KSA
10.2013 - 12.2014
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Performed effectively in self-directed work environment, managing day-to-day operations between internal departments.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Sales Representative & Export Assistant Coordinator
GrassCo / JYFCO Al Sorayai
03.2012 - 08.2013
- Managed export documentation and customer support
- Assisted in logistics coordination for global shipments
- Coordinated with sales team to maintain accurate product data for efficient order processing and customer service.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Handled pricing and routing for over 20-30 international shipments every month.
- Monitored shipment progress, communicating updates to relevant parties to ensure successful deliveries.
Education
Bachelor’s - Commerce
IGNOU
Jeddah01.2012
High School Diploma -
International Indian School
Jeddah03.2009
Skills
- Sales & Business Development
- Customer Service & Retention
- Team Coordination & Leadership
- Negotiation & Client Relations
- Market Research & Analysis
- Product & Operations Management
- CRM & MS Office Proficiency
- Cross-selling strategies
- Sales presentations
- Sales training
- Client relationship management
- Teamwork and collaboration
- Cold calling
- Pipeline management
Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Age is a question of mind over matter. If you don’t mind, it doesn’t matter.
Satchel Paige
Timeline
Sales Administrator
AIG
05.2025 - 08.2025
Sales Executive Motor Insurance Department
MASHREQ BANK (Mobisoft Telesolutions)
05.2023 - 03.2025
Customer Service Rep / Submission Officer
VFS Global
04.2018 - 01.2020
Customer Service / Supply Associate
Careem
02.2015 - 01.2018
Sales Coordinator
Bakheet Motors, Jeddah, KSA
10.2013 - 12.2014
Sales Representative & Export Assistant Coordinator
GrassCo / JYFCO Al Sorayai
03.2012 - 08.2013
Bachelor’s - Commerce
IGNOU
High School Diploma -
International Indian School