Sabia Naj
Dubai
Summary
Experienced customer service agent with a strong passion for the aviation industry and a desire to further develop my career. Enjoys traveling and finds satisfaction in collaborating with customers and colleagues from diverse backgrounds globally. Interacting with people worldwide has broadened my perspective and made a positive impact on travelers daily.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Applied behavior analysis therapist
Aba
Dubai
07.2022 - Current
- Provided positive assurance Improved support to children of determination, enhancing their emotional well-being as a Certified ABA Therapist.
Call centre agent
Dnata
Dubai, UAE
05.2005 - 08.2006
- Processed over 2000 customer reservations, delivering timely fare advice and essential travel information over the phone
- Streamlined coordination for customer travel requests, optimizing flight schedules and available options
- Managed customer bookings, ensuring accurate tracking of itinerary changes and cancellations.
Reservation Officer
Thai Airways International
Dhaka, Bangladesh
12.2003 - 07.2004
- Responded to email inquiries daily, promoting services and ensuring customer satisfaction
- Executed reservations/cancellations for customers, tailored to unique requirements and needs
- Checked flight availability for customers, aligning with specific travel specifications.
Customer Service Agent
Saudi Arabian Airlines
Dhaka
07.2002 - 01.2003
- Front line customer service role, ensuring that all customers receive excellent service through direct salesmanship, prompt and courteous service, completing each transaction in a quick and efficient manner
- Verifying identification and travel documents to efficiently board passengers for on-time departure
- Assisted passengers with check-ins and boarding, enhancing their travel experience at every touchpoint.
Education
Masters of Commerce - Management -
National University
Dhaka, Bangladesh12.2000
Skills
- Amadeus
- NLP
- Sabre
- Valued customers
- Time Efficiency
- Strong Promotional Skills
- Resolving Customers Disputes
- Excellent English communication skills
- Team work
Certification
- Airline customers and passengers handling service
- Airport safety and security awareness training
- Certified applied behavior analysis therapist
- Neuro language program (NLP)
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Urdu
Bilingual or Proficient (C2)
Personal Information
Visa Status: Dubai golden visa holder. KSA residence
Timeline
Applied behavior analysis therapist
Aba
07.2022 - Current
Call centre agent
Dnata
05.2005 - 08.2006
Reservation Officer
Thai Airways International
12.2003 - 07.2004
Customer Service Agent
Saudi Arabian Airlines
07.2002 - 01.2003
Masters of Commerce - Management -
National University