Artur Kazmirchuk
Dubai,UAE
Summary
Results-driven Hospitality Operations Manager with 10+ years of international experience managing luxury restaurants, nightlife venues, hotels, and multi-unit hospitality operations across the UAE, Qatar, and international cruise operations. Proven expertise in operational management, P&L oversight, revenue growth, cost optimization, and delivering exceptional guest experiences in high-volume environments.
Strong background in team leadership, business development, operational excellence, and service standards, with a proven track record of improving profitability, developing high-performing teams, and managing award-winning hospitality concepts. Skilled in multi-unit operations, pre-openings, luxury hospitality, and large-scale venue management.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Multi-Unit Operations Manager
Bla Bla Restaurant
2024.09 - 2026.05
- Oversee multi-unit hospitality operations, ensuring consistency in service standards, operational performance, and guest experience across all venues.
- Lead daily operational strategy, workforce planning, and departmental coordination in high-volume hospitality environments.
- Develop and implement operational procedures, service standards, and training programs to improve efficiency and team performance.
- Analyze operational workflows and identify opportunities to reduce costs, increase productivity, and improve profitability.
- Monitor financial performance, labor costs, inventory control, and operational KPIs to maximize revenue and operational efficiency.
- Collaborate with senior management on strategic planning, business development initiatives, and revenue growth strategies.
- Lead recruitment, onboarding, training, and performance management of multicultural hospitality teams.
- Ensure full compliance with company policies, UAE regulations, health & safety standards, and licensing requirements.
- Drive customer satisfaction initiatives and service recovery strategies to maintain premium guest experiences.
- Coordinate cross-functional operations between FOH, BOH, bar, entertainment, and security teams.
Senior Operations Manager
The Heart Of Europe
Dubai
2023.06 - 2024.08
- Directed operations across three hospitality venues, managing daily performance, profitability, staffing, and service delivery.
- Developed business strategies, operational frameworks, and financial plans to support long-term commercial growth.
- Managed full P&L responsibility, including budgeting, forecasting, revenue management, payroll, and cost optimization.
- Implemented operational controls and business continuity strategies to ensure consistent operational performance.
- Led outlet managers and department heads, improving operational standards, accountability, and team productivity.
- Developed service excellence and customer recovery frameworks that enhanced guest satisfaction and loyalty.
- Managed high-volume restaurant operations while maintaining premium hospitality standards.
- Oversaw recruitment, succession planning, talent development, and leadership training initiatives.
- Built and maintained strategic relationships with suppliers, partners, and stakeholders.
- Ensured full compliance with hygiene, health & safety, licensing, and company operational standards.
- Supported innovation initiatives, operational restructuring, and process improvement strategies across venues.
General Restaurant Manager
Solutions Leisure Company
Abu Dhabi
2021.09 - 2023.06
- Managed operations for one of Abu Dhabi’s highest-performing nightlife and entertainment venues.
- Directed daily venue operations, including restaurant, bar, entertainment, events, and guest experience management.
- Led large multicultural operational teams, ensuring exceptional service standards in high-volume environments.
- Improved operational efficiency through workforce planning, service optimization, and cost-control initiatives.
- Managed inventory, procurement, supplier coordination, and operational budgeting to maximize profitability.
- Coordinated entertainment operations, special events, promotions, and large-scale venue activations.
- Maintained compliance with licensing regulations, health & safety policies, and operational procedures.
- Resolved guest escalations professionally while maintaining brand reputation and customer loyalty.
- Collaborated with senior leadership on revenue-driving strategies, operational improvements, and business growth initiatives.
- Implemented training and development programs to improve team performance and operational consistency.
Restaurant Manager
Hilton Hotel/Qatar
Doha
2020.08 - 2021.08
- Managed high-volume restaurant operations within one of Qatar’s largest Hilton properties.
- Oversaw FOH and BOH coordination to ensure operational excellence and seamless guest experiences.
- Controlled labor costs, scheduling, inventory management, and operational budgets.
- Improved operational efficiency by implementing service procedures, workflow improvements, and staff training programs.
- Maintained exceptional guest satisfaction through proactive service management and issue resolution.
- Ensured compliance with Hilton brand standards, hygiene regulations, and health & safety requirements.
- Coordinated recruitment, onboarding, coaching, and performance evaluations for hospitality staff.
- Monitored operational KPIs and implemented corrective action plans to improve overall performance.
Senior Bar Manager
International Cruise Operations - USA
2019.12 - 2020.07
- Managed international bar operations aboard one of the world’s leading cruise brands.
- Supervised multinational bar teams in high-volume luxury hospitality environments.
- Controlled beverage operations, stock management, cost control, and inventory accuracy.
- Coordinated beverage promotions, operational planning, and guest engagement initiatives.
- Maintained compliance with international maritime safety, sanitation, and operational regulations.
Restaurant Manager
Rixos Premium Saadiyat Island
Abu Dhabi
2018.10 - 2019.11
- Managed full restaurant operations, including service delivery, staffing, inventory, budgeting, and guest relations.
- Coordinated restaurant opening and closing procedures while ensuring operational readiness.
- Implemented cost-control measures that reduced waste and improved operational profitability.
- Managed recruitment, training, scheduling, and performance management of hospitality teams.
- Collaborated with chefs and suppliers to optimize menu offerings, purchasing, and operational efficiency.
- Organized events, private functions, entertainment programs, and promotional activities to drive revenue growth.
- Developed customer engagement initiatives and service recovery strategies to strengthen guest loyalty.
- Prepared operational reports, financial summaries, and performance evaluations for senior management.
Education
Bachelor of Education - Hospitality and Restaurant Management
Kyiv National University Of Trade and Economics
Kyiv 2011.09 - 2015.05
Skills
- Multi-Unit Operations Management
- Hospitality Operations Leadership
- P&L Management & Financial Oversight
- Revenue Growth Strategies
- Cost Control & Budget Management
- Luxury Hospitality Operations
- High-Volume Venue Management
- Nightlife & Entertainment Operations
- Pre-Opening & Concept Development
- SOP Development & Operational Standards
- Team Leadership & Workforce Development
- Recruitment & Performance Management
- Guest Experience & Service Excellence
- Business Development & Strategic Planning
- Compliance, Licensing & HACCP Standards
- Crisis Management & Problem Resolution
- Operational Restructuring & Process Improvement
- KPI Analysis & Performance Optimization
- Cross-Functional Team Leadership
Languages
English
Advanced (C1)
Russian
Proficient (C2)
Ukrainian
Proficient (C2)
Personal Information
Timeline
Multi-Unit Operations Manager
Bla Bla Restaurant
2024.09 - 2026.05
Senior Operations Manager
The Heart Of Europe
2023.06 - 2024.08
General Restaurant Manager
Solutions Leisure Company
2021.09 - 2023.06
Restaurant Manager
Hilton Hotel/Qatar
2020.08 - 2021.08
Senior Bar Manager
International Cruise Operations - USA
2019.12 - 2020.07
Restaurant Manager
Rixos Premium Saadiyat Island
2018.10 - 2019.11
Bachelor of Education - Hospitality and Restaurant Management
Kyiv National University Of Trade and Economics
2011.09 - 2015.05