Rinky Naskar
Dubai,DU
Summary
Dynamic and results-driven professional with extensive experience at IMG Worlds of Adventure, excelling in team leadership and customer satisfaction. Proven ability to resolve issues empathetically while optimizing operations. Skilled in Microsoft Dynamics AX and effective communication, enhancing service quality and fostering loyalty in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
IMG Worlds of Adventure, Dubai
07.2022 - 10.2025
- Supervised daily operations, ensuring compliance with health and safety standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Trained and mentored staff, enhancing team performance and service quality.
- Coordinated staff schedules, increasing efficiency during peak service hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Managed monthly inventory, reducing waste and optimizing resources allocation.
- Daily stock ordering, Microsoft Dynamics AX knowledge.
- Handled private bookings, buffet service and organized themed event.
Customer Service Representative
Sunknowledge
06.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Gained Knowledge of Spreadsheet and MS Excel, ICT, CPT and HCPCS codes.
- Worked with US based health Insurance, process associate in Medical Billing.
- Expert in Data Entry, has a typing speed of 75-80WPM.
Restaurant Hostess
Shenaz Hotel PVT LTD
10.2018 - 03.2020
- Welcomed guests and managed seating arrangements to optimize flow and enhance customer experience.
- Handled reservation systems to manage booking inquiries, ensuring accurate record-keeping and prompt follow-ups.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
Diploma - Hospitality And Tourism Management
Frankfinn Institute of Air Hostess Trainign
Kolkata, India08-2018
Arts Education
St. Paul's High School
Kolkata, India05-2016
Skills
- Communication
- Leadership
- Empathetic
- Rational
- Punctual
- Good Listener
Certification
- Basic Food Safety Training
- Basic Fire Safety Training
- Team Building Training
- Basic Computer Training
Languages
Hindi
English
Timeline
Restaurant Supervisor
IMG Worlds of Adventure, Dubai
07.2022 - 10.2025
Customer Service Representative
Sunknowledge
06.2020 - 06.2022
Restaurant Hostess
Shenaz Hotel PVT LTD
10.2018 - 03.2020
Diploma - Hospitality And Tourism Management
Frankfinn Institute of Air Hostess Trainign
Arts Education
St. Paul's High School