ALEN BIJU
Summary
A commercially aware M.Sc. International Business Management graduate with highly developed interpersonal and problem-solving skills in customer service and sales, demonstrating leadership and the ability to work collaboratively. Multitasker, self-starter, dependable, people oriented, motivated, team player.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Shift Manager
Adil Group, Taco Bell
03.2023 - 08.2024
- Greet customers, take orders, process sales, and resolve customer issues
- Train and motivate team members, assign tasks, and set performance metrics
- Oversee the preparation, rotation, portioning, cooking, and holding times for products
- Unload, stock, and maintain inventory levels
- Follow cash control and security procedures, and manage labor
- Maintain a clean and safe work environment for employees and customers, including the parking lot, building exterior, dumpster, and boardwalk
- Report to the Restaurant General Manager (RGM) and provide regular feedback on team member performance Problem solving take ownership and responsibility for solving problems, and seek help when needed Schedule management Prepare proposed labor schedules
- Timekeeping Understand and use the approved timekeeping system, and accurately record all hours worked
Inventory Specialist
RGIS
08.2021 - 01.2022
- I worked as an Auditor for an American based company which handles stock management for several stores in the UK including Tesco
- I counted stocks with the team and handle that data and sent it to a database
- Working in this company with set targets has improved my time management and problem-solving skills to meet the targets consistently while cooperating and working with a team.
Administrative Verifier
Cambridge Assessment
05.2021 - 08.2021
- I worked on behalf of Adecco for Cambridge university press and assessment to verify the answer sheets of preliminary English examinations of middle school students all over the world
- Working in this sector with the team has improved my leadership and logical thinking skill
Education
MSc - International Business
Anglia Ruskin University
2022
B.com – Bachelor of Commerce -
Mahatma Gandhi University
2019
Computer Applications
St Berchman’s Higher Secondary School
2016
Skills
- AND ACHIEVEMENTS
- Languages – English (Fluent), Malayalam (Advanced)
- IT Skills - Proficient in the use of Microsoft Office (including Word, Excel, PowerPoint, Outlook),Tally ERP,SAP(FICO),Effective user of social media platforms including Facebook, Twitter, and Instagram
- Schedule oversight
- Handling customer complaints
- Energetic and enthusiastic
- Punctual and reliable
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Shift Manager
Adil Group, Taco Bell
03.2023 - 08.2024
Inventory Specialist
RGIS
08.2021 - 01.2022
Administrative Verifier
Cambridge Assessment
05.2021 - 08.2021
B.com – Bachelor of Commerce -
Mahatma Gandhi University
Computer Applications
St Berchman’s Higher Secondary School
MSc - International Business
Anglia Ruskin University
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