Hi, I’m
Nancy Safwat Abdelfattah
Dubai,united arab emirates
Summary
- I am a hardworking and enthusiastic professional with ability to work well as Part of a team, to enhance my knowledge and capabilities by working in a Dynamic organization that prides itself in giving substantial responsibility to New talent 12 years in banking field as a performer with proven track records, well experienced Credit Analyst, Credit controller & experienced in relationship management for an international Bank, Skill highlights -Excellent communication - business negotiation-Self - motivated - working under pressure -professional user of Microsoft applications and passionate job seeker with strong organizational skills and Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
Work history
Emirates NBD
Associate officer
02.2018 - Current
Job overview
- Collaborating on debt collection efforts with Accounts and the Legal Department
- Developing debt collection strategies and plans
- Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents
- Preventing repeated payment delinquency by negotiating manageable debt payments
- Negotiating settlements to receive payment on a certain percentage of the debt
- Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid
- Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied
- Initiating legal and repossession proceedings if debt recovery fails
- Highlights:
- Appreciated for Top performer & awarded Bravo Award for 3 years in a row
- Beat the target every month.
- Completed administration tasks to maintain accurate, up-to-date records and documentation.
- Took instruction well to complete daily tasks to specifications and within deadlines.
- Recorded information in Word and Excel documents for reliable reference.
Emirates NBD
Customer support executive
11.2015 - 02.2018
Job overview
- End of service the case that you have a loan with the bank or a credit card with pending payments or any sort of obligation that the bank may not be sure that you will be able to settle if you lose your job, the bank has the power to block and freeze the amount that they receive to your bank account
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Take payment information and other pertinent information such as addresses and phone numbers
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
- Supported smooth workflow by helping staff across multiple store areas.
Audi banque du cairecairo, Egypt
Customer service representative
08.2013 - 07.2015
Job overview
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Contributes to team effort by accomplishing related results as needed.
Audi Banque du caire cairo, egypt
Sales Officer
01.2012 - 01.2014
Job overview
- Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business
- Cross sell assets and fee products
- Follow the various internal guidelines and procedures of the bank
- Ensure customer satisfaction through regular engagement
- Identified new leads through data mining and tele sales to meet set targets.
- Compiled records for audits to facilitate smooth and complete reviews.
- Performed sales visits to take strategic action on new business leads.
Education
Ain shams university
Bachelor of degree
Skills
- Strategic planning
- Department management
- Supply negotiation
- Financial risk analysis
- Operational support
- Facility management
Additional Information
- Address : Dubai
- Religion: Muslim.
Languages
Arabic
Native
English
Fluent
Timeline
Associate officer
Emirates NBD
02.2018 - Current
Customer support executive
Emirates NBD
11.2015 - 02.2018
Customer service representative
Audi banque du caire
08.2013 - 07.2015
Sales Officer
Audi Banque du caire
01.2012 - 01.2014
Ain shams university
Bachelor of degree
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