Amna BinDarwish Al Ali
Technical Support Executive
Sharjah
Summary
Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Ability to analyze, diagnose and resolve computer user support issues. Experienced working and resolving tickets, manage assets through ManageEngine, managing Devices through Microsoft Intune , created and managed users by ADManager.
Experienced with MyQ printer software
Overview
6
6
years of professional experience
Work History
Technical Support Executive
Sharjah Archives
Sharjah, UAE
01.2019 - Current
- Provide technical support to users via ManageEngine ( ServiceDesk Plus).
- Diagnose and troubleshoot technical issues related to hardware and software.
- Maintain a high level of user satisfaction by delivering excellent services.
- Managed a high volume of tickets in the Manageengine ServiceDesk Plus, consistently meeting or exceeding response time targets.
- Developed customized training materials to facilitate end-user adoption of new systems and applications.
- Provided remote assistance to end-user, by TeamViewer ensuring timely resolution of software and hardware concerns.
- Implemented and managed Microsoft Intune for device management.
- Familiar with printer service by using MyQ.
Education
Bachelor Of Business Solutions - Information Technology
Sharjah Women’s College HCT
High School Diploma - Literature
Fatima Al Zahra High School
Accomplishments
- Certificate of participation in:
- Heartsaver First Aid CPR AED Program (2024)
- Work Athics (2022).
- Creative thinking in problem analysis and decision-making (2021)
- Taming feelings (2023).
- ITIL 4 Certification guidance principles
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Urdu
Intermediate (B1)
Timeline
Technical Support Executive
Sharjah Archives
01.2019 - Current
Bachelor Of Business Solutions - Information Technology
Sharjah Women’s College HCT
High School Diploma - Literature
Fatima Al Zahra High School
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