Ashwini MEHROTRA
Summary
Accomplished Auditor with extensive expertise in Quality and Compliance, adept at implementing QMS to ensure regulatory adherence and operational excellence. Demonstrates a strong aptitude for interpreting, developing, and executing regulatory frameworks and organisational policies with precision. Proven track record in strategic communication, advocacy, leadership, and team management. Skilled in multicultural and multi-generational intelligence, training design and delivery, as well as advanced facilitation. Proficient in data capture and insights to drive continuous improvement and performance optimisation.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Aircraft Cabin Appearance Specialist
Emirates Airlines
Dubai
07.2024 - 04.2026
Manage fleet‑wide cabin aesthetics and appearance audits within a large‑scale quality programme led by the Head of Engineering, utilising Lead Auditor expertise, compliance checks, and data analysis to drive corrective actions and achieve measurable improvements in defect reduction, stakeholder alignment and awareness and audit readiness.
Cabin Crew I Inflight Purser I Training Mentor I Hospitality Learning Partner
Emirates Airlines
Dubai
06.2006 - 05.2024
18 years of aviation operations leadership experience, including 10 years as Purser and 12 years as Trainer, with strong expertise in coaching, mentoring, performance management, and cabin aesthetics. Demonstrated a consistent ability to drive compliance, service excellence, and high performance across multicultural teams, while delivering comprehensive training to new crew members and trainers to enable rapid integration and sustained customer satisfaction through exceptional service delivery.
Inflight Manager
Jet Airways
Mumbai
04.2005 - 04.2006
Regulatory Affairs & Planning Officer
Yash Air
Indore
04.2004 - 04.2005
- Led regulatory coordination with the DGCA and government bodies to secure operating permissions, licensing compliance, and certification approvals. Built strong relationships with civil aviation, defence, and regional authorities to streamline regulatory processes and support market access. Worked closely with internal teams to align regulatory requirements with operational planning, training, and commercial objectives.
Premium Cabin Crew
Qatar Airways
Doha
05.2003 - 05.2004
Inflight manager
Indian Airlines
Mumbai
03.1996 - 04.2003
As a Flight Operations and Quality Assurance Inspector, I enabled network operations by managing licensing, certifications, training schedules, and compliance oversight. Core responsibilities covered performance management, safety audits, and regulatory adherence, supporting dependable operations and reinforcing a robust safety culture organisation‑wide.
Cabin Crew
East West Airlines
Mumbai
09.1994 - 02.1996
Pastry Chef
The Boulevard
Mumbai
01.1993 - 12.1993
Education
Certified, Cognitive Behavioural Therapist - Cognitive Behavioural Therapy
Indian Counselling Service
India 05.2025 - 06.2025
Masters - Senior Professional Certified Coach, PCC - ICF -
Coach Transformation Academy
Dubai 06.2023 - 03.2025
Masters - Sociology, Organisational Behaviour
IGNOU - Emirates Professional Training Institute
Sharjah 01.2023 -
Art Of Facilitation - Advanced Facilitation
Dubai - in collaboration with EHL
Lausanne 12.2022 - 01.2023
Six Sigma - Green Belt - Quality Management
Asian Institute of Quality Management
Mumbai, India 03.2005 - 04.2005
Lead Auditor Training
Bureau Veritas
DubaiDiploma - Pastry Chef
Sofia Polytechnic
IndiaSkills
- Lead Auditor(Quality & Compliance): Implementations of QMS to assess compliance, identify gaps, and drive corrective actions aligned with regulatory and operational standards
- Aptitude to interpret, develop, and implement regulatory frameworks and organisational policies with accuracy and strategic insight
- Advanced Facilitation and Coaching
- Leadership & Team Management
- Multicultural & Multi-generational Intelligence
- Training Design & Delivery
- Data Capture & Insights: Gather and interpret operational and audit data to drive continuous improvement and performance optimisation
- Advance Facilitation
Certification
Certified, Cognitive Behavioural Therapist-India
Indian Counselling Service-Jun 2025
Senior Professional Certified Coach, PCC - ICF
Coach Transformation Academy-Mar 2025
Lead Auditor Training-Dubai
Bureau Veritas-Nov 2024
Airside Driving Permit - DXB/DWC
Aug 2024-Present
Masters In Sociology , Organisational Behaviour-India
IGNOU - Emirates Professional Training Institute
Art Of Facilitation, Advanced Facilitation
In collaboration with EHL Lausanne/Switzerland-Jan 2023
Six Sigma - Green Belt, Quality Management-India
Asian Institute of Quality Management-Apr 2005
LANGUAGES
English, Hindi, Punjabi
Proficient (C2)
REFERENCES
- Ahmed, Safa, HOE & MRO - Emirates Engineering, Emirates, Dubai
- Souade, Belucif, Uniform Standards Corporate Manager, Emirates, Dubai
- Yashraj, Tongia, Former DGCA- Government of India, +919425095000, Mumbai, India
HOBBIES & INTEREST
Aviation, Geopolitics, Behavioural Science, Nutrition & Physical Fitness
AWARDS
Shukran - Emirates Engineering - 'Fantastic Energy and Positive Work Attitude' 2026
Najm - Emirates Engineering - Delivering-'Your cabin your impact campaign' 2026
Shukran - Corporate Communications - 'First sign language video' for crew 2023
Najm - Crew Training - 'Contribution to Service Training' at the Centre of Excellence 2016
Timeline
Certified, Cognitive Behavioural Therapist - Cognitive Behavioural Therapy
Indian Counselling Service
05.2025 - 06.2025
Aircraft Cabin Appearance Specialist
Emirates Airlines
07.2024 - 04.2026
Masters - Senior Professional Certified Coach, PCC - ICF -
Coach Transformation Academy
06.2023 - 03.2025
Masters - Sociology, Organisational Behaviour
IGNOU - Emirates Professional Training Institute
01.2023 -
Art Of Facilitation - Advanced Facilitation
Dubai - in collaboration with EHL
12.2022 - 01.2023
Cabin Crew I Inflight Purser I Training Mentor I Hospitality Learning Partner
Emirates Airlines
06.2006 - 05.2024
Inflight Manager
Jet Airways
04.2005 - 04.2006
Six Sigma - Green Belt - Quality Management
Asian Institute of Quality Management
03.2005 - 04.2005
Regulatory Affairs & Planning Officer
Yash Air
04.2004 - 04.2005
Premium Cabin Crew
Qatar Airways
05.2003 - 05.2004
Inflight manager
Indian Airlines
03.1996 - 04.2003
Cabin Crew
East West Airlines
09.1994 - 02.1996
Pastry Chef
The Boulevard
01.1993 - 12.1993
Lead Auditor Training
Bureau Veritas
Diploma - Pastry Chef
Sofia Polytechnic