Zahra Hosseinian Ravandi
Medical Insurance Underwriter and Officer
Dubai,DU
Summary
Dynamic leader and adept negotiator with a proven track record at Iran Insurance Company, enhancing operational efficiency and customer satisfaction. Excelled in team management and decision-making, significantly contributing to business growth.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Medical Insurance Underwriter and Officer
Iran Insurance Company
03.2015 - Current
- Processed renewal offers and generated related reports for existing clients, and preparing quotations for new businesses for both group and individual.
- Managed operational tasks, including policy issuance, endorsements (Additions,deletions, cancellation, amendments and etc. amendments) and documentation
- Coordinated with clients and agents to collect necessary information and documents.
- Monitored and tracked new business and renewal businesses to ensure timely closure and achievement of targets.
- Responded promptly to business inquiries via email and phone, providing exceptional customer service.
- Processed HIP and HIPR payments
- Prepared and submitted monthly internal reports as well as required reports by DHA (e.g., enhanced data, payers data) and etc).
- Reconciled and prepared PSP and ICP reports, ensuring accuracy and compliance with regulatory standards.
- Handled TPA fee payments and reconciled PI Facilitator commissions.
- Managed relationships with specific direct clients, addressing their needs and ensuring a high level of service.
- Facilitated coordination between claims and underwriting teams to streamline processes and resolve issues. -
- Supervised team members, prioritizing and delegating tasks to meet SLAs and maintain operational efficiency.
- Escalated critical issues to the department head for timely resolution when necessary.
- Contributed to team brainstorming sessions, providing innovative solutions to improve processes.
- Acted as interim department head in the absence of the manager, making decisions and overseeing departmental operations
Motor Claims Officer
Iran Insurance Company
06.2009 - 02.2015
- Efficiently registered and processed insurance claims, conducting thorough reviews of relevant policies, police reports, and supporting documentation.
- Prepared and managed claim-related documents, including work orders, release letters for agencies and garages, adjustment sheets, and credit notes.
- Organized and maintained claim files with a high level of accuracy and professionalism, ensuring compliance with company standards
Education
BBA - Bachelor of Business Administration
ALDAR University College
Dubai, UAE 05.2001 -
Skills
- Team Leading and department Managing
- Decision Making Skills
- Negotiation Skills
- Customer Service Orientated
- Fast Learner
- Microsoft Office
- IIRIS Insurance Management Portal
- English & Farsi
Additional Information
No visa processing required
Timeline
Medical Insurance Underwriter and Officer
Iran Insurance Company
03.2015 - Current
Motor Claims Officer
Iran Insurance Company
06.2009 - 02.2015
BBA - Bachelor of Business Administration
ALDAR University College
05.2001 -
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