Salama Abdulla Naser Alali
Abu Dhabi
Summary
Administrative and customer service professional with 9+ years of experience in healthcare environments. Proficient in front desk operations, appointment scheduling, and maintaining data confidentiality. Recognized for strong communication skills, teamwork, and the ability to perform under pressure. Passionate about administrative roles in educational settings.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist
SEHA - Ambulatory Health Services
01.2016 - Current
- Welcomed patients and managed check-in and appointment scheduling.
- Maintained accurate records using electronic systems with strict confidentiality.
- Coordinated with healthcare staff to ensure smooth patient flow.
- Trained new reception staff on systems and procedures.
- Worked across multiple SEHA facilities: Al Dhafra Dental (2016-2018), Al Bateen Health Center (2018-2020), Al Madina Occupational Health (2020-2022), Al Rowad Homecare (2022-2025)
Call Center Representative
Al-Mushrif Clinic
04.2020 - 10.2020
- Managed high call volumes related to COVID-19 inquiries and appointments.
- Provided accurate health information and support during the pandemic.
- Scheduled appointments and updated patient records.
- Handled calls with empathy and professionalism during a crisis.
Education
High School Certificate - Literary Section
Al Sabahiya School
United Arab Emirates - Ras Alkhaima 08.2009 - 07.2010
Skills
- Administrative & Scheduling Support
- Customer Service & Patient Relations
- Front Desk & Call Center Operations
- Conflict Resolution & Empathy
- Microsoft Office
- Oracle System
Accomplishments
- Streamlined patient check-in process, reducing waiting times.
- Supported internal process enhancements and marketing efforts.
- Participated in Business Model Canvas and customer experience initiatives.
Additional Information
Interested in school or educational institutions, Open to administrative and coordinator roles, Available to join immediately, References available upon request
Languages
Arabic
English
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Call Center Representative
Al-Mushrif Clinic
04.2020 - 10.2020
Receptionist
SEHA - Ambulatory Health Services
01.2016 - Current
High School Certificate - Literary Section
Al Sabahiya School
08.2009 - 07.2010
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