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Gaurav bisht
Team Leader
Dubai,DU
Summary
Organized Team leader with experience in Beach restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Five palm Jumeirah
Dubai, Dubai
12.2020 - Current
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Food & Beverage Server
Sofitel the palm
Dubai, UAE, UAE
01.2017 - 12.2020
- Promote the food & beverage and increasing revenue of the hotel
- To conduct daily pre – shift briefing, Staff allocation for everyshift
- To establish a rapport with guests maintaining good customer relationship Maintain admin & communication documents
- Lead the staff as In charge of the shift after supervisor In charge of the outlet's inventory and keep the all inventory records
- Responsible for the overall efficiency of restaurant operations in satisfying guest
- To submit all guest / employee incident reports
- On the job training for staff
- Compliance with HACCP and SOP
- Maintenance of Par level for operating equipment's& supplies
- Have full knowledge of all menu items, daily features andpromotions
- Ensure the cleanliness and maintenance of all work areas, utensils and equipment
- Follow kitchen policies, procedures, service standards and all safety and sanitation policies when handling food and beverages.
Food & Beverage Operational Assistant
Chelsea plaza hotel
Dubai
01.2014 - 01.2017
- Up selling of F & B items
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Maintenance of par level for operating equipment's& supplies
- Assist in conducting monthly inventory checks on all operating equipment and supplies
- Ensure that the restaurant is kept clean and organized
- Establish a rapport with guests maintaining good customer relationship
- Ensure that the restaurant cashiering procedures are strictly adhered to
- Submit all guest satisfaction reports
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Science - Hotel Management
Vinayaka University
Dehradun 06.2009 - 05.2012
High School Diploma -
Gic
Pithoragarh 07.2004 - 06.2006
Skills
Upselling techniques
Customer relationship management
Guest seating arrangements
Guest relations
Daily specials memorization
Software
Pos
Adagio
Timeline
Team Leader
Five palm Jumeirah
12.2020 - Current
Food & Beverage Server
Sofitel the palm
01.2017 - 12.2020
Food & Beverage Operational Assistant
Chelsea plaza hotel
01.2014 - 01.2017
Bachelor of Science - Hotel Management
Vinayaka University
06.2009 - 05.2012
High School Diploma -
Gic
07.2004 - 06.2006